CS1000: Set number of rings before hunting to voicemail 1

[bshubinsky]

Does anyone know how to set the number of rings before a phone transfer the call to voicemail? We are on a CS1000 running Release 6.0.

They are complaining that they do not have enough time to put the person on hold and switch to the other line before it hunts to voicemail.

Any help would be greatly appreciated.

 

[GHTROUT]

Here are the places it is defined, using command line:

http://www.ghtrout.com/rdr/rco.html

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Nortel Resources at GHTROUT.com | Connect with me on LinkedIn
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[bshubinsky]

Thank you. How do you change the values? All of our are set to 4, I need to move one to 5 or 6.

 

[Firebird Scrambler]

On the extension set, change the RCO value between 0 and 2 in LD 10.

In LD 15 under RDR, Change the CFN0 to CFN2 and DFN0 to DFN2. the "0" "1" or "2" will refer to the RCO value.
i.e.

CFN0 and DFN0 = RCO 0

Example
LD 15
RDR_DATA
OPT CFO CFRA DSTD PVCA CWRD MCI
FNAD FDN
FNAT FDN
FNAL FDN
CFTA YES
CCFWDN
CFN0 3 ############ (Internal Rings = 3)
CFN1 10
CFN2 14
DFN0 6 ############ (External Rings = 6)
DFN1 10
DFN2 14
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
DFNR 0
CRT0 00 00 00 00
CRT1 12 30 13 00
CRT2 13 00 13 30
CRT3 17 00 09 00
DAY0
DAY1
DAY2
DAY3 1 2 3 4 5 6 7
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3
ROA_DATA
OPT ROX
RICI

I hope this helps?

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[bshubinsky]

Yup this worked great. Adding it to my library of fixes.

Thanks for all the help everyone!