CS1000 Rls 4.5 CWT stopped Working all of a sudden

[hari2578]

Hi All,

My customer has a CS1000 with 4.50 W. Last week the customer complained that the call waiting feature on all the phones have stopped working.

They all have M39xx phones and no IP Phones.

I have tried installing the latest deplists, but in vain.

Any thoughts if some package corruption or anything of this sort has happened?


Thanks again for sharing your valuable inputs!!

 

[johnpoole]

your using call waiting instead of a second line?

john poole
bellsouth business
columbia,sc

 

[GHTROUT]

do you mean "Message Waiting"? or Call Waiting. Call Waiting has no application on a multi-line phone.

--
Nortel Resources at GHTROUT.com | Connect with me on LinkedIn
--

 

[Triton101]

make sure that these phones don't have HTA, since Hunting will take precedence.

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[hari2578]

This might help.There was no configuration changes, and yet the Call waiting stopped on its own.Pasting below, one of the extn's and RDR Data.
========================================

DES M3904
TN 020 0 04 14
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN
TGAR 0
LDN NO
NCOS 6
SGRP 0
RNPG 17
SCI 0
SSU 0010
LNRS 20
XLST 2
SCPW 1111
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FND HTD TDD HFA GRLA CRPA STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSA-CSI SWA LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD CDMR
CPND_LANG ROM
RCO 0
HUNT
LPK 0
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG
DNDR 0
KEY 00 SCR xxx 0 MARP
CPND
CPND_LANG ROMAN
NAME xxxxx
XPLN 27
DISPLAY_FMT FIRST,LAST
01 CWT
02 SCN xxxx 0
CPND
CPND_LANG ROMAN
NAME xxxx
XPLN 27
DISPLAY_FMT FIRST,LAST
03 SCN 7870 0
CPND
CPND_LANG ROMAN
NAME xxxx
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCN xxxx 0
CPND
CPND_LANG ROMAN
NAME xxxxx
XPLN 27
DISPLAY_FMT FIRST,LAST
05 ADL 16
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 7030
17 TRN
18 AO6
19 CFW 20
20 RGA
21 PRK
22 RNP
23 SSU 0010
24
25
26
27 CLT
28 RLT
29
30
31
===================================

RDR_DATA
OPT CFF CFRD DSTD PVCA CWRA MCI
FNAD FDN
FNATL FDN
CFTA NO
CCFWDN
CFN0 5
CFN1 5
CFN2 5
DFN0 5
DFN1 5
DFN2 5
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
DFNR 0
CRT0 06 00 17 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0 2 3 4 5 6
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3
ROA_DATA
OPT ROX
RICI

 

[DocVic]

Forward Busy Denied, Forward No Answer Denied, Hunt Denied... where do you expect it to go? (and CWT???)

DocVic
Dedicated to Nortel Products till the end.
Need help?

http://www.TSS-CO.com

 

[Tman45]

Well I'll take a stab at this but really don't have much clue ... based on Docs (since we haven't used CWT) check LD 15 to see what your parameters are setup as still on your CWT features ... might be worth a shot. Or if you could better explain how it is 'not working' as I am basically assuming the Call Wait flash or buzz issue to alert the caller that they have a call waiting.

CWBZ Call Waiting Buzz basic-1
(NO) YES First field-Provide two second buzz on exceeding
upper CWCL or CWTM threshold.
(NO) YES Second field-Buzz on first call entering queue.
CWCL Call Waiting Call Limit basic-1
(0)-255 (0)-255
Lower and upper thresholds.
The Call Waiting lamp starts flashing when number
of calls in the queue exceeds the upper threshold.
The lamp continues to flash until the number of
calls in queue is less than the lower threshold.
Enter 0 to disable this feature.
(0)-1000 (0)-1000
Lower and upper thresholds defined as a
percentage of the active consoles when OPT =
FACA.
When the FACA/FACD option is changed, a new
value for CWCL must be set or the default values
are used. The CWCL values for the tenant-level
are set equal to the customer-level values. CWCL
is also prompted in LD 93.
CWTM (0)-511 (0)-511 basic-1
Lower and upper thresholds for Call Waiting Time.
The Call Waiting lamp starts flashing when the call
in the queue exceeds the upper threshold. The
lamp continues to flash until the wait time is less
than the lower threshold. Enter 0 to disable this
feature.
CWUP (NO) YES Call Waiting queue Update dcon-15
Prompted with M2250 Attendant Console (DCON)
package 140. The M2250 type consoles can be
notified every time there is a change to the Call
Waiting queue.

 

[hari2578]

The call waiting key is configured on KEY 1 on all the phones.

Not sure what is happening and i feel helpless from here.

Someone was mentioning that it could be software package corruption issue.

Could that be so?

 

[JHUK1]

How do you add a new toll free number(855)in the CS 1000?

 

[bhassell2000]

adding a new toll free NPA is in ld 90 add as a new spn

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[JHUK1]

Thanks!

 

[Triton101]

do an enhanced trace and have the person on the phone, and make a call to the key 0 again, see if you get any message or error.
most likely there is a BUG or error generated when the second call goes in....

did you sysload/INI after applying the deplist?

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[hari2578]

Just tried making a test call:

Firstly i made a external call to the extension and it was ringing.

Immediately from another phone i made the call to the same extension. Result was i was getting a busy tone.

Ideally speaking, correct me if i am wrong... is when CWT is configured, the second caller is suppose to get a ring back..aint he...


If so, then what is it that is causing it to NOT WORK??

 

[Tman45]

If your only reason is for the other person to get ring back it is much much simpler to just setup a second line as a rollover - that way it informs your employee they have another call and they can choose to put their current call on hold to answer it. As GHTROUT said - CWT has no application on a multi-line phone. I would just stop trying to get it to work as the 2nd line method works like a charm and it is tried and tested. Maybe CWT is only applicable to certain phones? This just tells you that most people on this forum don't use it.

 

[hari2578]

RESOLVED ))


It was a specific extension problem...

Just copied the working phone configuration and it worked fabuolously....

though i am still not sure what was the problem...

May be that particular phone template corruption..

Anyways,, thanks guys for helping me with your ideas and thoughts..

Cheers!!!!

 

[BillCorv]

The trouble was caused by CLS SWD Station to station call waiting denied. Changing to CLS SWA allowed station to station call waiting.
On your test you made an outside call to the phone.
Then made a second call from an inside phone and received a busy.
If you made another outside call, the call waiting would have worked with CLS SWD.
The CWT key was used if you were short on additional numbers for Key 1 to hunt.
Early systems used 3 digit extensions and ran out of numbers.
It was also used to prioritize outside calls over inside calls.
You can only receive calls on a CWT key. You cannot call out.