smiley1570
IS-IT--Management
Alright, I cannot seem to figure this out for the life of me. We have one CS1000 and one 600r Call Pilot Server. We only have about 40 employee's so this shouldn't be to complicated. Please excuse my ignorance because I'm kind of a newbie to this. OK, so our company uses what I think is called Auto Attendant. So when someone calls the main line the voice mail system automatically picks up, and there is a voice recording of a list of options. Like Press 1 for engineering, press 2 for manufacturing, etc... Now all I want to do is change the extension number the caller is transferred to when the caller presses say 1 or 2 or whatever. Reason being is the person is no longer with the company, and we need to have it transfer to a usable extension. Is there a procedure someone could walk me through to be able to perform these tasks. We have 1140E, and 1120E IP Phones, if that helps. The receptionist desk has the stack extender thing connected to it as well.
Any help would be greatly appreciated.
Thanks,
Jason
Any help would be greatly appreciated.
Thanks,
Jason