CS1000 call pilot not answering

[kevinpooran]

Hello,

I have a CS1000 5.5 and the auto attendant isn't answering incoming calls. Either T1 circuit and backup analog lines.
I confirmed with the telco provider that the T1 circuit is fully functional, which it is. I also tested the analog trunk lines all are fully functional. The problem is intermittent since it has only happened on the last two Mondays.
If i call the pilot number the call just goes to dead air.

Any suggestions on how to troubleshoot this ?

When i experience the problem there are still channels that are idle.

 

[yyrkroon]

On the CP server - what does the MAS trace window show as being down? Whatever service it say is down, attempt to manually restart it. If you can't or it doesn't start, then reboot.

 

[trvlr1]

Check for a holiday schedule directing calls to a non existent recording etc

 

[kevinpooran]

Thanks for all the suggestions, there was a loop on the day control for Mondays. May have accidentally happened the KVM switch was bad screen flickering.