CS calls vanished

[yeehaababy]

Customers CS data base has disappeared, searching for calls before a certain date finds record of call but when trying to play it get message "no longer avaliable on online storage or archive"
Well within the 60 months to store calls for, not archived...

 

[MrIPO]

I would be checking if infact the WAV file and XML file are still on the server, Use the WINDOWS search option for the creation date and review the XML files for that day for thew call.

You will not be able to play the file back external to contact store (Currently) but will give you idea if

1, The XML/Recording is still on the server
2, If yes starting point to fix the issue.

Let us Know.

http://www.iporesource.com

"Launching late 2006

 

[yeehaababy]

no wav or xml's from before the date of disappearrance