CS 1000 Telephony Manager HTTP Status 500 error 2

[Whitt12]

When I try to change my scheduled Sync Tasks I get the following HTTPS Status 500 error. Any one know how to fix this?

type Exception report message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: Failed to update task schedule (at P:\om_clt\src\WebStationApps\jni\JniSchedulerManager\JniSchedulerManager.cpp)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:370)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:291)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:241)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)


root cause

java.lang.RuntimeException: Failed to update task schedule (at P:\om_clt\src\WebStationApps\jni\JniSchedulerManager\JniSchedulerManager.cpp)
com.nortel.systemmanagement.webscheduler.TaskManager.setTaskDetails(Native Method)
com.nortel.systemmanagement.webscheduler.TaskManager.update(Unknown Source)
org.apache.jsp.taskdetails_jsp._jspService(org.apache.jsp.taskdetails_jsp:240)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:322)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:291)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:241)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)


note The full stack trace of the root cause is available in the Apache Tomcat/5.5.9 logs.

c Tasks I get the following error:

 

[bajangsa]

Which TM version are you on? From TM 3.2 these errors seldom occur - and are your patches up to date?
You have given the TM server a restart? - even a cold start I presume.

 

[Whitt12]

I am running TM 3.1 and I'm not sure if patches have been updated, really don't get notice of available patches from Nortel. I have restarted the TM Server several times and still get the same error.

 

[Firebird Scrambler]

I've found this tonight


Problem
TM3.1 working on 2003 Server
When trying to load "Sync Tasks" we see an "HTTP Status 500" - error :

Solution Summary

Delete stalled tasks in Control Panel - Scheduled Tasks

Full Solution

Telephone Manager 3.1 with latest Service Updates working on a 2003 server :
When trying to load Sync Tasks we see an HTTP Status 500 - error :

This was escalated to Nortel who replied with the following:
I have seen this error before a few times when the Microsoft scheduler used for web station tasks is stalled through to many queue'd tasks .
Previously this has been because of date reversal of the month and days fields in non U.S. install prior to 12 day of the month .
In this case you should check the Microsoft control panel , scheduler on the TM server and delete any tasks it may contain then
re-check the sync task page .

So go to Control Panel - Scheduled Tasks - and in here delete all tasks
This should stop the HTTP Status 500 error

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[Whitt12]

Thank you all very much. Deleting the Scheduled Tasks and re-entering them solved my problem.