Crystal XI Release 2 installer runs on every reboot?!?

[tpeters1]

OS: Windows XP Pro
I have Crystal Reports 10 installed.
I need to run Crystal Reports XI Release 2 concurrently.
I installed plain old Crystal Reports XI.
Then I upgraded to CR XI Release 2.

After completing installing CR XI Release 2 an annoying problem began. Every time I reboot, the Crystal Reports windows installer runs with the following message:

"Windows installer"
"Preparing to install"

Then dialog boxes repeatedly pop up with messages like:

"Crystal Reports Release 2"
"Please wait while Windows configures Crystal Reports XI Release 2"

This occurs every time that I reboot *AND* also when I startup other, seemingly unrelated applications.

I tried uninstalling CR XI R2 and installing again. That did not help. I have also unchecked the "Check for updates on startup" option and that seems to have cured the problem when starting other applications. Yet the installer still runs on every reboot!

Please help.

 

[synapsevampire]

Just guessing here:

Have you allowed enough time for it to complete? I think that R2 requires a restart to complete, so there's more to be done.

If not, it will restart each time.

Could also be that it's hanging during the install, in which case something is probably amiss with your OS or previous install of CR.

-k

 

[synapsevampire]

Yeah, your syntax is off...

Don't gang it all in one formula, use several formulas.

Here's my FAQ on this:

faq767-5684

If you're bent on doing it all in one formula, then code it accordingly:

whileprintingrecords;
stringvar Output:="";
If {?Gender} <> "All" Then
Output:=Output & "Gender; " & {?Gender} & chr(13);
If {?Sponsor} <> "All" Then
Output:=Output & "Sponsor: " & {?Sponsor};
Output

-k

 

[synapsevampire]

Sorry, tek-tips was bombing when this posted, forget the last post.

-k

 

[tpeters1]

I changed my formulas and that did not help.... lol

Actually, I uninstalled CR XI R2 and then installed once more in order to verify that I let it do what it needs to do and to see if I could spot the install "hanging" as you suggested might be accurring.

The problem once again exists. This time when I rebooted I let the Windows Installer dialogs run to completion without canceling them. They same installer messages seem to repeat three times, every time I reboot.

Another note: during the installer shenanigans, a black command line window pops up with no content and a header bar that reads "c:\Program Files\Business Objects\j2sdk1.4.2_08\bin\java.exe". The installer finishes soon after that.

big sigh...

 

[synapsevampire]

Hmmm, perhaps you don't have the proper java VM installed/

-k

 

[tpeters1]

Isn't Crystal trying to use it's own version of the JVM? Witness the path cited above: "c:\Program Files\Business Objects\j2sdk1.4.2_08\bin\java.exe

 

[tpeters1]

I opened an installation incident with Business Objects and they provided a do it yourself solution that involved manually uninstalling the previous version of Crystal Reports:

http://support.businessobjects.com/library/kbase/articles/c2017464.asp

The procedure had me rip all the Crystal XI entries out of the Windows Registry. This solution did have the desired affect. Now I have CR XI R2 installed properly. But, what a hassle!

 

[tpeters1]

How can I mark this thread to show that it has been resolved?