Crystal - working remotely

[jello212]

I have crystal loaded on my laptop. My office is in NC, but our databases are in NH.

When I'm in the office, I have no problems with Crystal.
However, when I try to work from home and connect to the office (NC) via vpn, Crystal hangs indefinitely. I can open the Crystal app with no problem, but as soon as I hit the "new" icon it freezes.

I can open and refresh existing reports with no problem. But I can't create new reports.

Any ideas?

 

[beltmanjr]

Do you have a kind of remote desktop application? Or where do you run crystal? Is it on a server at the office? or locally, only connection to databases via vpn?

 

[jello212]

Crystal is loaded locally on my laptop. VPN is only used for connecting to the databases.

I have been able to identify that it hangs when the report access the database expert. I can open, edit, and refresh existing reports. As long as I don't access the Database Expert, Crystal works fine. Obviously, that excludes creating new reports.

 

[wsimmonds]

You're able to open/edit/refresh data, so it doesn't sound like a firewall issue.

I don't know what database you are accessing, but could it be that there is a different security configuration in place for VPN access as opposed to from your office?

 

[jello212]

I thought about that, except I'm not even getting a chance to choose my connection. For all Crystal knows, I could be connecting to a database located on lap top.

 

[beltmanjr]

Is this for any blank report that you cant open the database expert? Even reports that dont have a database assigned to them in any way or form?

 

[jello212]

That's correct.

 

[beltmanjr]

Well, than it is safe to say that your remote connection should have nothing to do with it. That is if I understood you correctly and crystal hangs clicking the database expert.

In that case I would reinstall crystal for starters

 

[jello212]

You do understand correctly. Unfortunately for me, my company keeps the media in our New Hampshire office so it looks like I won't be working from home any time soon.

 

[beltmanjr]

I guess that even a repair option requires the software. However, since you are most likely fully licensed you could download the software from the business objects website.

 

[mocgp]

Your problem could be that AutoSmartLinking is set to ON. This will definitely cause a traffic jam but only if you start a new report with more than one table. If you have earlier Crystal (8.5) the AutoSmartLinking is an Options setting; later versions had to be turned off in the Registry.

 

[jello212]

I'll check the AutosmartLinking. But I'm never getting to the point of selecting a table. As soon as I click the new icon (or File --> New), Crystal goes to lunch, and dinner, drinks, etc.

 

[jamtw]

Hello, I´m having the same problem. Has anyone solved it?

 

[beltmanjr]

I still say download the latest version and reinstall the program and then let us know