Crystal Import Wizard - Report Instances

[PauloMongo]

I have moved my Enterprise to another server, and have used the Import Wizard to move the reports across, but the saved instances of the reports have not come accross.

Have I done something wrong, or do the instances not get imported across

 

[AndrewBaines]

The original version of the import wizard didn't import properly.
There is a patch for CE on the Crystal site that works, I just hope its not too late for you.
Andrew Baines
Chase International

http://www.chase-international.com

 

[jaburke]

Have you verified that the patch works? I believe we have all the patches and we are having the same problem. I'd appreciate any info. Thanks!

 

[AndrewBaines]

Not tried it. I haven't heard otherwise though. Andrew Baines
Chase International

http://www.chase-international.com

 

[Burgovision]

Hi, I have used the patched import wizard without any problems... other than it not importing recurring instances but all the other instances (successful and failed) came across fine.

 

[TimT12]

In addition to the patch, you need to check the box in the Import Wizard that says "Include history" or something similiar when you select what to import.

We have verified that this does work when the patch is applied and the box is checked. The Crystal patch versioning/distribution structure is different from other products, and the "latest" patches is a confusing term. Each component is patched separately, and there are often patch dependencies and hotfixes that have not yet been rolled into patches, or sometimes included in weekly, but not monthly patch releases.

You should verify via patch readmes that you have the patch that addresses this specific issue, and contact Crystal support if your problem continues.

-Tim