Crystal Enterprise 9 Problem

[MrCyrstalProblem]

running:
1. Crystal Enterprise 9 with SP3 and the hot patches.
2. Windows 2003 Ad server NO SP1.
3. Network with Domanin Controler, running under SonicFirewall.



Problem comming up:Running Reports on the site and I get this msg "-2147215349: The document has not been opened".

At some point in time the pobleme ran away but it came up, at one point it was Bringing up the popupwindow and reporting. Now its a popupwindow White with gray outline and then the msg comes up after a while "-2147215349: The document has not been opened"

Help me plz.
Thx.

 

[synapsevampire]

Is this while viewing, scheduling or looking at historical instances?

There are lots of known reasons, check out:

http://support.businessobjects.com/search/advsearch.asp

and place -2147215349 as your search criteria.

I suspect that one of the CE servers has stopped responding or even shut down, check the Services.

-k

 

[MrCyrstalProblem]

yes. you are right the CE Service has stopped. If i click start it will stop after 3-4 seconds no it own. on and off it would not stay connected (started) the service.

 

[Turkbear]

Hi,
Which CE service?
What error is reported in the Event Viewer?







To Paraphrase:"The Help you get is proportional to the Help you give.."

 

[MrCyrstalProblem]

Just to have more information - yes its the viewer "ActiveX Viwer" that gives me teh window when i do print reports.

So the Service is stops on its own - it will not stay Started (connected) when i press the start button in services.

thanks

 

[synapsevampire]

The first thing to try is brute force, meaning that you should restart the server.

Next check the Event Viewer for the errors reported there, and post what they say there.

Note that you need to state the specific server that stopped when posting or you're just wasting yours and others time.

-k

 

[MrCyrstalProblem]

Name of the service:
Service Name: CrystalReportApplicationServer
Display Name: Report Application Server

"C:\Program Files\Common Files\Crystal Decisions\2.0\bin\querysrv.exe" -service -name SERVERNAME.RAS

 

[MrCyrstalProblem]

i found the problem by listening to you guys, the problem is that 2 servers were running the same licence, we needed a multi licence ver to be able to run more then on server with crystal e. 9 on the same domain netowrk. Even View Logs the problem and it showed me the other system that is running Crystal E Server.

 

[synapsevampire]

Crystal is getting purdy smart these days...

Glad you found it, these things can be very annoying.

-k

 

[MrCyrstalProblem]

How would you bypass this problem - how would you block Crystal from detecting another server in the network that is running another RAS service? That is a good question

 

[Turkbear]

Hi,
Actually it sounds like a 'how can I avoid geting more licenses?' question, which is not a good question...





To Paraphrase:"The Help you get is proportional to the Help you give.."