Crystal ActiveX ReportViewer

[IanMac26]

My Clients have a 4th Dimension application that uses Crystal XI for reporting. Each time they want to run a report a vb script is created beginning as follows
"
Const crEDTDiskFile=1
Const crEFTPortableDocFormat = 31
Dim CRViewer1
Set CRViewer1=CreateObject("CrystalReports11.ActiveXReportViewer.1")
Dim objAppl
Dim objReport
Dim CRbalance
Set objAppl=CreateObject("CrystalRuntime.Application.11")
Set objReport=objAppl.OpenReport("C:\Documents and Settings\Ian\My Documents\Reports\Sales Ledger\MarginReport.rpt")
<snip>plus more lines passing parameters etc</snip>
"
Now one of the users has a new computer, and the script is failing at the CRViewer1=... line
I suspect something needs to be installed on his new computer - where can I find it?

Regards,
Ian

 

[Turkbear]

Hi,
Unless the user has 'Power user' level permissions on the workstation ( at a minimum), then someone with admin rights needs to try running a report to see if the ActiveX control will install..If not , there are ways to force it - try checking the add-ons in their browser and remove any references to the Crystal( or Business Objects) ActiveX control - then try a report viewing ( while logged into that machine as an administrator.)



To Paraphrase:"The Help you get is proportional to the Help you give.."

 

[MJRBIM]

Also, if it is a NEW computer - it may have a different OS / IE version (eg. Windows 7, IE-8) that has new ActiveX blockers on it.

Senior Business Intelligence Consultant
Toronto, Canada

SeagateInfo 7 -> Crystal Enterprise -> BOE-XI (R2) / (R3.1) | Crystal ( 7 -> 2008) design | WebI design | Best practices for Java / .Net / Web Services

 

[IanMac26]

Eventually we tracked down the original developer and he reminded us where he had placed the appropriate installers on the server - so everything is working now