Crystal 9 - can't export to Excel

[bduke]

We are accessing crystal through a web page and after upgrading to version 9 we still can't export to excel message is:
CRAXDRT error occured on server - 2147190548 error in file ??e: Missing out of date export dll,

what dll are they referring too.

 

[MattReed]

I would check the Crystal Decisions website for a hotfix to resolve this issue.

http://www.crystaldecisions.com

hth,
Matt

 

[bduke]

We downloaded service pack 2 and that seemed to fix the problem on one server and not this one...

Anymore suggestions.

Thanks for all your help....

 

[MattReed]

Try installing the service pack again. You probably already did this multiple times, but I figured I'd throw it out anyway.

I would try to figure out the .dll that it is complaining about. You could even go to the server that is working and bring a fresh copy of the dll over to the problematic server. It looks like the file may be CRAXDRT9.dll or CRAXDDRT9.dll perhaps?????

This may sound drastic, but I might try uninstalling and reinstalling Crystal Reports, and then reinstalling the service pack.

hth,
Matt