Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

crossed lines?

Status
Not open for further replies.
phonegirl27

phonegirl27

Programmer
Jan 10, 2006
113
US
Over the weekend we upgraded to CM 5.2 we also have an AES 3.1.2 and CCE. For some reason now we are getting a situation where 2 agents will answer the same call and neither can hear the customer, but they can talk to each other. We are using Call Master 4 phones. Any ideas on how to troubleshoot this?
 
Sort by date Sort by votes
If you haven't already, try Tech talk at Sundance-communcations.

The techs there are smarter and nicer.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

msk69
  • Locked
  • Question
TELCO Lines indication query
Replies
5
Views
115
msk69
msk69
JDBrooks
  • Locked
  • Question
Ringing Lines
Replies
5
Views
98
AvayaTier3
AvayaTier3
ryanmikel
  • Locked
  • Question
List total number of analog and digital lines
Replies
2
Views
105
SoftwareRT
SoftwareRT
KenanR
  • Locked
  • Question
Lines remain hung up after a call, sometimes for days.
Replies
5
Views
39
dialtonebone
dialtonebone
SurferdudeHB
  • Locked
  • Question
How to find carrier who owns POTS lines?
Replies
4
Views
48
kyle555
kyle555

Part and Inventory Search

Sponsor

Back
Top