Crisis Alerting Feature on the 81C ? 1

[Papagigo]

Does the Meridian 1 option 81c have a "crisis alert" feature like the AVAYA G3 systems use. On the AVAYA if anyone dials 911 from within the system, programmed buttons on specific phones start to ring and show who called 911.

Thanks in advance,

Mike

 

[NTOldTimer]

We just purchased a 911 call processor/monitor from Telident. This third party vendor has developed a small system that dials 911 instead of the PBX and alerts the 911 client PC via TCPIP with the extension number that dialed 911. Teledent allows you to enter every phone into their system and identify the location (which floor etc) of that phone so the location is transmitted to 911 as well as our address and that info appears on the client PC too. I don't know of anything like the Avaya feature in the Nortel environment.

 

[Papagigo]

NTOldTimer,

The Telident product would be an over-kill for our application.

We have a "NORTEL" supported 7/24 facility with guarded "remote" access. I wanted to use the feature "crisis alert" that we deploy in other facilities having the AVAYA platform to notify the guards who called 911 and where to send emergency personnel once inside the perimeter.

Thanks for the response,
Mike

 

[BrandX]

There are ways to "Crisis Alert" for a Meridian but not nearly as clean and easy as a Definity. It takes a little work but when your done there is a lot you can do with the application.

We monitor the constant string of information on the maintenance port with an inhouse written visual basic program running on an old junk server with a network connection. The program scans the datafile every thirty seconds or so for certain codes that we define (these are easily changed). When it sees one of the defined codes it has instructions on what to do i.e. we send an email to a distribution list in MSExchange. Some of the entries in the distribution list are pagers, cell phones with text messaging etc.

We are COAMS and do the same thing on certain alarm codes. For 911 the calls are routed to a particular trunk group - we monitor for activity on that trunk group and capture CLID, date, time etc via our little program and forward all the info in the email message. People on the distribution list for 911 have "rules" in exchange for a message from 911 - more pagers etc..

The little program is also handy if your looking for transient problems. You simply input the service code, alarm code or some in other indicator your looking for into the visual basic monitor and your notified when the code appears.

Nortel service providers hate our little program. They would much rather charge you $1 or $2 per port per month to monitor your system and notify you if there are problems. We implemented our program and found where our maintenance provider was disregarding alarm indications - we proved it and got our maintenance contract $$ returned on two 2000 port 81c sytems.

 

[ArchTelecom]

Have you copywritten and merketed this? If a reasonable price, many people would trash their SEB's for it.

 

[fonchick]

Have you looked into ESA on-site notification? This is a NORTEL feature that you can put an "OSN" key on a phone. When 911 is dialed, the phone will buzz and you will see who is calling emergency services. You have to have packages 329 and 330 in order to define the OSN key in the switch. The configuration is done in LD 24.