Credit not not applied to receivable

[zh2010ca]

Hi, I have postered a credit note, but I found that the receivable balance was not changed. I did not type the same date on credit not as the date of invoice, is it the reason that caused the credit note not applied to receivable?? Thank you for your answers

 

[Jay Converse]

Make a receipt batch, type "Apply Document", and match them up.

 

[zh2010ca]

Do you mean to make a cash batch? I cannot find "apply document". I am using Accpac plus, there are only cash processing and invoice processing under the A/R menu. Normally, after I make adjustment in invoice processing, I would find the receivable balance in cash processing is changed. However, this time,I made a credit note under "oder entry menu/sale return/credit note" instead of making a credit note in invoice batch, the receivable balance is not reduced. Is there a step to apply the CN to the invoice?

 

[Jay Converse]

Accpac Plus? LOL, you poor soul. Sorry, I haven't worked with Plus in over 10 years except to convert it to other systems.

 

[ettienne]

You can apply cash in Plus, do a cash batch and pick up the credit and apply it to the invoice... simple.