alohaakamai3
IS-IT--Management
The GM of one of our stores was dining at a place that uses Aloha and noticed a small percentage charge of the entire bill when he paid with his credit card (a percentage of the entire check). I believe the GMs location is on ver 6.4 or 6.5 and I can find no way to do it automatically or manually in a way that isn't too clumsy. (and yes, I aware that this likely violates some time of agreement with the processing company).
In terms of manual ways, I've tried the following:
*I thought I found a way I could get it work under Comps or Promos, but not surprisingly, they will only let you discount entire checks, not increase them.
*I've messed with Surcharges, but they are assigned at the item level like a tax, and would only charge that item- not a percentage of the entire check. Furthermore, it would probably apply that percentage all the time.
*I played around with additional charges, but they seem to apply to every guest check. No way to manually add or take off.
*Likely the closest I got was with "Order Modes" where you can add a percentage to the bill based on how the items were sent (for example, if restaurants wanted to charge more for "To GO"). The problem with this
is if I add an Order mode called "credit card", the person taking the order would have to know in advance how the customer was paying. This might even work for them if there was a way to change the order mode later on, but I don't see a way to do that.
Does anyone know an effective way to do this? I am starting to wonder if he saw it on a more recent version of Aloha and this location doesn't have.
In terms of manual ways, I've tried the following:
*I thought I found a way I could get it work under Comps or Promos, but not surprisingly, they will only let you discount entire checks, not increase them.
*I've messed with Surcharges, but they are assigned at the item level like a tax, and would only charge that item- not a percentage of the entire check. Furthermore, it would probably apply that percentage all the time.
*I played around with additional charges, but they seem to apply to every guest check. No way to manually add or take off.
*Likely the closest I got was with "Order Modes" where you can add a percentage to the bill based on how the items were sent (for example, if restaurants wanted to charge more for "To GO"). The problem with this
is if I add an Order mode called "credit card", the person taking the order would have to know in advance how the customer was paying. This might even work for them if there was a way to change the order mode later on, but I don't see a way to do that.
Does anyone know an effective way to do this? I am starting to wonder if he saw it on a more recent version of Aloha and this location doesn't have.