Creative Soundblaster utility not working

[avatar8481]

I recently upgraded to Windows XPpro and have a Soundblaster live 5.1 installed in my computer. It worked well enough under win2kpro but since upgrading has performed very poorly. Driver installations keep crashing and stalling out but I have gotten them installed, however, since then I have not been able to use the AudioHQ functions for selecting my speaker setup, thus rendering my surround setup largely useless. I open the "Speakers" control panel within the AudioHQ and a Microsoft error reporting box appears. I have looked in the event viewer and this is the text for the error:

Faulting application ctsurmix.exe, version 1.1.1.0, faulting module ctsurmix.exe, version 1.1.1.0, fault address 0x00004636.

(eventID 1000)

and then the information event immediately following has the following text:

The application, C:\Program Files\Creative\SBLive2k\SurroundMixer\CTSURMIX.EXE, generated an application error The error occurred on 06/23/2002 @ 22:58:30.327 The exception generated was c0000005 at address 00404636 (CTSURMIX)

(eventID 4097)

Has anybody else had this problem or know of a solution? Thank you very much and I look forward to hearing your suggestions.

Michael Pokorny

 

[FosTech]

avatar8481,

I have the SBLive value in Win XP and have exactly the same error messages.
It only seems to happen when I use the mixer.
It's a shame, as the sound schemes are pretty cool but I can no longer use them. I did use them in Windows 2000.
I have since formatted my drive and only use the "Sounds and Audio Devices" properties in the control panel. At least there is support for 4 and 5.1 speakers!
At this time I have not done any research at Creative's web site. There maybe a fix there.
I'll have a look and report back any positive news.

-Brett

 

[linney]

Kelly's-Korner has the following tip.

http://www.kellys-korner-xp.com/xp_s.htm

Sound Blaster Live - Speaker Problem Fix

1) Locate the file called ctsurmix.exe in your Creative SoundBlaster folder.
2) Right click it and select properties and then compatibility.
3) Select win2000 compatible mode and it should work again.


These links for additional information.

http://www.google.com/search?sourceid=navclient&q=CTSURMIX.EXE+error+windows+xp

http://groups.google.com/groups?sourceid=navclient&q=CTSURMIX.EXE+error+windows+xp

INFO: MTS/COM+ Event ID: 4097 (Q286365)

http://support.microsoft.com/support/kb/articles/q286/3/65.asp

Check out your event error numbers at this site.

http://www.eventid.net/events.asp

 

[avatar8481]

Thank you all, that worked great. I didn't even know you could do that for programs, good to know. Thanks again.

 

[Shaith]

I had this problem with one machine as well. Uninstalled all creative software, then went and deleted the Creative folder under Program Files and rebooted, then installed the drivers from the Creative website. worked like a charm, no problems since.
Shaith
Network Engineer
MCP, Windows XP