CREATIVE LABS EXT MODEM 5621 & WIN XP Home

[rmccallon]

I am only getting 4800 baud on this modem - AND Win XP restarts itself over and over again if the modem is turned on when it boots up (right after the Found new Hardware msg pops up). If it is off when I boot up, then I can turn it on and use it BUT Win XP (Home Ed, SR-2)does not show it where I can run diagnostics on it to send to CREATIVE Labs. I downloaded the updated driver for Win XP and ran it but cannot tell what it is doing or if it succeeds. Telling XP to search for new hardware does not work (as soon as it finds it Win XP reboots). There are so many indications/contraindications that I am at a loss to explain all of the anomalies I encounter when trying to fix this problem. Tech Support wanted me to run the modem diagnostics but I can't since the modem is not listed there. Here is the XP System info:
SYSTEM INFORMATION

Name Not Available
Description Not Available
Device ID Modem0
Device Type External Modem
Attached To COM1
Answer Mode Not Available
PNP Device ID Not Available
Provider Name Creative
Modem INF Path oem26.inf
Modem INF Section Modem
Blind Off X4
Blind On X3
Compression Off +DS=0;
Compression On +DS=3;
Error Control Forced +ES=3,2,4;
Error Control Off +ES=1,0,1;
Error Control On +ES=3,0,2;
Flow Control Hard +IFC=2,2;
Flow Control Off +IFC=0,0;
Flow Control Soft +IFC=1,1;
DCB Not Available
Default Not Available
Inactivity Timeout 0
Modulation Bell B1
Modulation CCITT B
Prefix AT
Pulse P
Reset ATZ<cr>
Responses Key Name Not Available
Speaker Mode Dial M1
Speaker Mode Off M0
Speaker Mode On M2
Speaker Mode Setup M3
Speaker Volume High L3
Speaker Volume Low L1
Speaker Volume Med L2
String Format Not Available
Terminator <cr>
Tone T

HERE is the PORT COM1 Information

Name Communications Port (COM1)
Status OK
PNP Device ID ACPI\PNP0501\1
Maximum Input Buffer Size Not Available
Maximum Output Buffer Size Not Available
Settable Baud Rate Not Available
Settable Data Bits Not Available
Settable Flow Control Not Available
Settable Parity Not Available
Settable Parity Check Not Available
Settable Stop Bits Not Available
Settable RLSD Not Available
Supports RLSD Not Available
Supports 16 Bit Mode Not Available
Supports Special Characters Not Available
Baud Rate 9600
Bits/Byte 8
Stop Bits 1
Parity None
Busy Yes
Abort Read/Write on Error Not Available
Binary Mode Enabled Not Available
Continue XMit on XOff Not Available
CTS Outflow Control Not Available
Discard NULL Bytes Not Available
DSR Outflow Control Not Available
DSR Sensitivity Not Available
DTR Flow Control Type Not Available
EOF Character Not Available
Error Replace Character Not Available
Error Replacement Enabled Not Available
Event Character Not Available
Parity Check Enabled Yes
RTS Flow Control Type Not Available
XOff Character 19
XOffXMit Threshold 3047
XOn Character 17
XOnXMit Threshold 12188
XOnXOff InFlow Control Not Available
XOnXOff OutFlow Control Not Available
I/O Port 0x000003F8-0x000003FF
IRQ Channel IRQ 4
Driver c:\windows\system32\drivers\serial.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 63.38 KB (64,896 bytes), 8/23/2001 7:00 AM)

Control Panel Phone & Modem shows the Modem BUT says it is 'Not Present' even though I am using it as I speak.

I would appreciate any help in this matter. The key thing is that I APPARENTLY CANNOT DO A CLEAN INSTALL BECAUSE AS SOON AS I TURN IT ON AND BOOT UP, OR TURN IT ON AND HAVE WIN XP SEARCH FOR IT AS NEW HARDWARE, WIN XP finds the modem and reboots itself.

Thanks,

 

[rmccallon]

Sorry - by the way - DEVICE MANAGER CANNOT SEE THE MODEM even though it shows up in System Information. But I did use Device Manager to get to the port and change to 128,000 BPS - Flow Control shows Hardware Flow Control

 

[linney]

Does your computer involve Hyper-Threading Technology?

http://www.axiontech.com/prdt.php?i...OMPARISONSID=6a8fa83922840083da58353312628fbe

http://forums.creative.com/creativelabs/board/message?board.id=comms&message.id=103

The latest Windows XP Hardware Compatibility List

http://support.microsoft.com/default.aspx?scid=kb;en-us;314062&FR=1&PA=1&SD=HSCH

 

[rmccallon]

Yes - according to INTEL. but, good news!
I TOOK THAT MODEM BACK TO THE STORE AND GOT A DIFFERENT ONE. INSTALLED IT WITH NO PROBLEMS
BUT
IT TOOK DOWN THE TELEPHONE LINE. CAUSED A SHORT ACCORDING TO SWB.

SO, I TOOK THAT BACK AND SWAPPED FOR A NEW MODEM, SAME KIND.

JUST INSTALLED MODEM AND GUESS WHAT !!!!

31,200 BPS SPEED. LIKE LIGHTNING. (WELL, COMPARED TO 4800 OR 7200).

ANYWAY, THANKS AND I THINK TEK-TIPS IS GREAT EVEN THOUGH I DID NOT END UP USING IT. THE NEW MODEM IS USB, ACCENT COMMUNICATIONS.

THANKS, AGAIN!!!!!!!!!

 

[linney]

IT TOOK DOWN THE TELEPHONE LINE. CAUSED A SHORT"

A modem that communicates via "Smoke Signals" ????