creating skills

[defreib]

Can someone tell me what command on a G3 is issued to create skills? Skill numbers were created on our switch but I don't know how/where they were created.

Thanks

 

[tenbaseg]

'add hunt-group x' or 'add hunt-group next'

 

[defreib]

I'm looking for the skills that are added to an agent id login.

 

[lopes1211]

The hunt groups are the skills. "Change agent 1234" lets you assign or change what skills the agent has.

-CL

 

[CaNNaBiS]

I to was going to try to devote some time to this this week.

I see nothing in my MultiVantage about skills except when I do a 'list bcms skill'

I see nothing in the hunt group concerning skills nor on a 'cha stat xxx' form.

Also do have the option of 'cha agent'

This is a new MultiVantage system.

Thanks,

-CaN

MultiVantage, Intuity Audix

 

[wildcard100001]

On the second page of the hunt group you'll find a field that can make your hunt a skill. You must have EAS, expert agent selection.

display hunt-group 30 Page 2 of 3
HUNT GROUP

Skill? y Expected Call Handling Time (sec): 180
AAS? n Acceptable Service Level (sec): 20
Measured: both
Supervisor Extension:


Controlling Adjunct: none


VuStats Objective:
Timed ACW Interval (sec):
Multiple Call Handling: none

Redirect on No Answer (rings): 6
Redirect to VDN:
Forced Entry of Stroke Counts or Call Work Codes? n

 

[CaNNaBiS]

Crap, I dont have that. I was positive that was discussed with my BP when I bought it.

Oh boy, this is going to be fun.

MultiVantage, Intuity Audix LX

 

[defreib]

So your telling me that the skill I select when I am editing an agent login using the "change agent-login xxxxx"
command is actually a hunt group?

Thanks for your help.

 

[wildcard100001]

Yes it is.... On your agent ID you can determine the skill level to the various hunts...