creating "phantom" DN for call forwarding

[z3r0cool]

Hopefully this is the right forum to post this in, but I'm trying to setup a "phantom" DN on a BCM 400.

That is: I have an offsite worker who needs to have an onsite extension without an actual set. Ideally it would work like this - caller dials in, auto-attendant picks up and the caller selects an extension, the call is then routed to the "phantom" DN which has call forwarding enabled.

It seems like it would be pretty straightforward but I haven't been able to figure it out. Is there another way to accomplish the same thing?

Any help would be much appreciated!

 

[phoneguy610]

you have to make sure allow redirect is checked

 

[z3r0cool]

Thank you for the response.

Allow redirect is checked. The main issue I can't get past is that the DN's are showing up as inactive since there isn't an actual set plugged in and it rings fast busy when dialed.

 

[phoneguy610]

did you put the external number in the fwd no answer field

 

[phoneguy610]

with the destination code?

 

[z3r0cool]

Yeah I've tried putting the number in both the "Fwd All" and "Fwd No Answer" fields, but no luck.

If more information helps, when I dial the DN internally my phone displays name of the user, but then rings fast busy and displays "Not in service".

 

[phoneguy610]

you may have to actually install a phone

also you can program the ccr tree in the auto attendant to dial an external number

 

[z3r0cool]

This is what I ended up doing:

Configured a DN with the "Keep DN Alive" option. Installed a softphone on my desktop and assigned it that DN. The BCM recognizes softphones by their MAC address so I was worried that I could only assign 1 DN per install, but there is an option to change the physical address sent by the softphone to the BCM - thus allowing multiple "virtual" extensions to be created.

It's not the most elegant solution ever devised, but it works.

 

[Hewcrew5]

If you have any analog ports, then use them. It then becomes elegant.

 

[marice]

I have used the analog port option before. It's a simple work around for something like this.

 

[z3r0cool]

Frustratingly, it's been a couple months and I can't figure out how to change the MAC address on the soft phone to create another extension. Unfortunately we don't have any extra analog ports. Does anybody know how to do this?

 

[pccal]

I am not positive but I think that another work around would be to actually take one of the inactive DNS & wire out a set to it. You do not need to keep the phone active after you have done the programming & redirected the set to call your external number. Give it a try & that way you are not screwing around with MAC address changes.