Creating multiple accounts per user...

[wyzard]

What is the "Best Practice" to create multiple accounts for one user and then they in turn can select which account to send mail from?
Example:
User A = usera@anycomp.com
needs to receive mail and reply to mail as User A, PLUS needs to be able to receive and reply as custsrvc@anycomp.com as necessary.

I've tried creating an AD object with mailbox and assigning permissions for User A, then setting up User A to open the mailbox and having User A use the "From" line in Outlook to designate the custserv@anycomp.com account. It works, however it seems rather clumsy to have to specify that account everytime when they need to respond as custserv@anycomp.com.

Is there a better way? What could I do to make it better? Am I making it too complicated?

Thank you for any suggestions.

 

[Solo2k]

If you are using Outlook 2002 it should very easy.

You have already setup the account in AD. Right Click, when you are at the desktop, on the Outlook icon, then choose properties. Choose email accounts from the dialog box. Then add then new account. You should then be able to create a folder with some rules attached to it to catch all the mails to custserv@anycom.com, then when you create a new mail you have to open to choose who it going from.

If you are using outlook 2000:

Open the new account on a new machine, Go to the Tools menu, then options. If you choose, I think its Delegates, then give the user, UserA, all the editor priviliges. Open outlook as UserA, then go to the File Menu, choose open, Other users folder. Type in custserv, or whatever name you have given it, and then you will have to inboxes open, one for userA, and one for custserv. Any mail replied to in custserv will of course have the custserv mail address.

The advantage of this is that you can assign multiple delegates to just one account, incase peole are away sick or on holiday.

Let me know if this helps

Cheers

Solo2K

 

[wyzard]

I forgot to include one important piece of information:
I'm in a child domain of W2K and on Exchange 2000 sp3. And the issue is you cannot create multiple Exchange mailboxes per user, as I see it you can create other accounts and give permissions to a user to access those additional mailboxes. I'm trying to see if there is a better way. I would prefer not to setup a POP3 account if I can avoid it.

Solo2k,
Thanks for your reply, I have used that before for pre-Exchange 2000. Due to my incomplete scenario, I didn't give enough information for what I hope to achieve. My apologies. Thanks again.

 

[Solo2k]

I have been looking around for you, but cannot seem to find anything relating to this problem.

The only other way to do it would be to assign the userA the e-mail address of custserv@anycom.com, in AD. This would catch all mail to that address and with the addition of a message rule would forward all the mail to a seperate folder in UserA's outlook. However, the drawback would be that when replying it would come from userA not custserv.

So I guess that is really of no help whatsoever!!

Anyway i'll keep looking and when I get back to work (02/01/03) I'll try it out on our exchange server and see what I can come up with

Cheers

Solo2K ---------------------
If I don't go cazy, I'll lose my mind

Solo2K

 

[Marcs41]

or you can allow user A and B to access custserv as IMAP instead of Exchange connection.
When they reply, they will reply as that user. If the solution is out there, let us know it was helpful, so others can benefit from it as well..

 

[wyzard]

Thanks everyone for the input. I will continue to set up additional accounts and set permissions for the required user to access that mailbox and set up their client to open additional mailboxes.

I kind of thought this is probably the best way, however I was looking for a more streamlined approach.

Wyz