Creating hunt and pickup groups

[madmonkeys]

Hey guys,

First of all I would like to say "what some interesting and informative threads there are on this site".

I am pretty new to the meridian system and programming phones and require some help.

I have a group of phones which are type 500 which I need to create a hunt group for and place them in it so that when the calls come in on one of the 0845 numbers onto extension 123 for example the system will hunt for a free phone to send the call to it and then if that extension does not get answered it gets diverted to the next phone in the group.

I also require information on how to setup a pickup group as another area in the company have had some phones in and we need to create a pickup group and add extensions into it.

Any help would be greatfuly appreciated.

It may be a good idea for someone to write a FAQ on how to do this.

Keep up the good work

Nick

 

[johnpoole]

not much to tip on that one, prt the tnb of a phone that has the pickup you need to add to.. rnpg xxx, is the group number. to add that, echg your new set

chg
2616
x x x x
echg yes
rnpg xxxx (to match the printed set)
cls pua gpua

done deal .. you can add a pck key or use the ffc code..

hunt depends on if your using hunt groups or lhk x

john poole
bellsouth business
columbia,sc

 

[zog99]

To create Hunt Groups you need to use LD18 to store the extensions in the Group Hunt List and LD57, which assigns the Pilot DN to the Group Hunt List. print in LD 20 type GHT

LD 18
REQ NEW
TYPE GHT
CUST 0
LSNO (Next List Number)
DNSZ (Directory Number Size)
SIZE (Size of list, How many entries)
STOR 00 XXXX (XXXX = Directory Number)
WRT (C/R)
STOR 01 XXXX (XXXX = Directory Number)


Continue with store entries until list completed.

Attaching a Pilot DN (PLDN) to the list number LD 57

REQ CHG
TYPE FFC
CUST 0
CODE PLDN
PLDN (Pilot Directory Number, which must be a unique number on the Meridian)
USE GPHT (Group Hunting)
LSNO List number created in LD 18)
HTYP (RRB=Round Robin, LIN = Linear)
CFWI (NO = Skip Extn if CFW Activated
YES = Terminate on Extn if CFW Activated)
MQUE (ALL = No limit on queued Calls
0 = No calls to be queued
1 = Maximum of 1 call queued)

for pickup groups

LD 10 (For 500 Sets)

LD 11 (for Digital Sets)
REQ CHG
TYPE (Type of Telephone)
TN (TN of Set)
ECHG Yes
ITEM CLS PUA (Pick Up Allowed)
ITEM RNPG X
(X = Pick Up Group Number, should you wish to remove a TN from a group enter 0)

To print existing ringing number pick up groups:


LD 81
REQ LST
CUST 0
DATE (C/R)
PAGE (C/R)
DES (C/R)
FEAT RNP
RNPG X
(X = Pick Up Group Number or Carriage return (Enter) to print all Groups)

 

[madmonkeys]

Cheers guys.

Thanks for the responses.

I wiil try it out when i get to work.

Nick

 

[madmonkeys]

Hey guys,

I am going through implementing this now and have a quick 'couple' of questions.

How do I know what the "LSNO (Next List Number)" and "DNSZ (Directory Number Size)" are?

Where it has got "STOR 00 XXXX (XXXX = Directory Number)" I take it this is the TN of the extension?

Where do i find out what the Pilot DN number is and will this have any affect on current hunt groups?

And finally

How do i create a new pickup group?

Hope you can help.

Nick

 

[johnpoole]

stor xxxx, you enter a dn, the next in your hunt group, return again and stor the next number.. the tn is not entered in a hunt group. a station can not be a member of two hunt groups..

john poole
bellsouth business
columbia,sc

 

[madmonkeys]

Hey John,

Thanks for the reply.

Sorry for sounding stupid but how do I find the directory number of an extension.

Also do you know how to find the next LSNO number?

Cheers

Nick

 

[johnpoole]

any vacant lsno is next, the ext number is the dn, directory number

john poole
bellsouth business
columbia,sc

 

[mluckie1]

If there are only a few phones in the hunt group you can program the next ext in the HUNT and then set the FTR FDN to fna sfa in the class. This is for 500 sets.
LD 10
REQ CHG
TYPE 500
ECHG yes
ITEM HUNT XXXX
ITEM FTR FDN XXXX
ITEM FTR return
ITEM CLS HTA FNA SFA
ITEM return

REQ

 

[madmonkeys]

Cheers mluckie1 for that.

Any other question.

When doing the following process

REQ CHG
TYPE FFC
CUST 0
CODE PLDN
PLDN (Pilot Directory Number, which must be a unique number on the Meridian)
USE GPHT (Group Hunting)
LSNO List number created in LD 18)
HTYP (RRB=Round Robin, LIN = Linear)
CFWI (NO = Skip Extn if CFW Activated
YES = Terminate on Extn if CFW Activated)
MQUE (ALL = No limit on queued Calls
0 = No calls to be queued
1 = Maximum of 1 call queued)

After entering "cust 0" then I get ffct not code come up. Can someone point me in the right direction.

Also what is this process actually doing?

Cheers,
Nick

 

[madmonkeys]

Dont worry guys i have answered my own question. I just pressed retrun to move on and it works.

Cheers

Nick

 

[johnpoole]

you just found the only nortel shortcut i know of, when in doubt try "return", might be a default that works

john poole
bellsouth business
columbia,sc