Creating A new tlink for AES

[1kahuna]

I have a AES Server in service now, it's using a TSAPI link now. I have another TSAPI link that I need to hook up to the same AES server. I have created a new CTI-link 2 for it, I have never added a second link to a AES server before. Do I just skip building the TSAPI link since there is one cmprocr and move foward. I have uploaded the doc that I'm following and I get a duplicate link. Help Please

 

[1kahuna]

Ok I figured it out, since there is only one cmprocr I just need to do a few tweeks and add the user name and password for the new product. Easy peasy when you think about it.

Thanks anyway DA BIG KAHUNA

 

[kyle555]

To be fair, you only need 1 CTI link per switch for TSAPI unless you're exceeding some threshold or limit of TSAPI itself.

To say, 1CM-->1CTI link to AES--> many accounts for TSAPI that many applications can use.

It can be tidier to have it down to 1 CTI link per application for tracing and stuff but isn't entirely necessary.