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I think you should focus on doing your job. They aren't paying you to worry about the person in the cube next to you.
Maybe the most practical thing is to get a new keyboard and/or padding for the heavy typist.
Maybe I would move the heavy typist to a different location.
Maybe I would move the person who registered the complaint.
Maybe I would do something entirely different based on what I learn about the situation.
And yes, maybe I would tell the complainer to focus on doing their job.
A person who would complain about something like this is the kind of person who just looks for things to complain about.
gbaughma said:7 Habits #4: Think Win-Win. What is a solution that solves the problem for all involved?
Viral videos seem to have a way of getting attention lately...