Crashing

[nuedge]

Hi all!

A Client recently got a new toshiba laptop with windows XP prof. installed on it. She uses the lotus client 5.10.

She has a problem where Lotus Notes keeps crashing during spell checking documents. It' doesn't happen every time but a lot of the time.

Has anyone experienced any problems like this before?

Thanks in advance for any help given.

Cheers, Karl

 

[DDickey]

As I understand it, spell checking and printing are two jobs that tax the memory. If I were troubleshooting this, I'd examine the RAM usage - does this user have a lot of junk loaded in the background (i.e., screen saver, virus scanner, other utilities)? How many other programs does this user have running in the background - graphics or CAD, for example. I'd also check the RAM in the laptop - run diagnostics, reseat the boards.

Hope this helps!

DDickey

 

[Computerfixitguy]

Is a notes QNC application launched when the crash happens? Also, does it happen when the dialog opens to replace a word, or after she hits, for example, 'send as is'?

If its before the button press to send the message, its probably the dictionary or user dictionary itself, bad file. Could be bad disk IO. If its after she hits the button it could be virus software intercepting the traffic.

Derek

 

[cpw]

"Error During Spell Initialization" in Notes R5 Client on Win 2000, Win NT, and Win XP

Problem:

When you attempt to spell check a document in Notes R5 Client, the following error message occurs:

"Error during spell initialization"

This problem affects Windows 2000, Windows XP, and Windows NT users.

"Error during spell termination" is another error message that has been reported due to this issue.

Solution:

The problem is caused by the naming scheme of the system Temp directory in the Windows 2000/NT operating system (OS). By default, the system Temp directory is set up as "C:\Documents and Settings\username\Local Settings\Temp". The spell check installation program, however, has a limited amount of space to store the path to the temporary directory and thus, cannot use long paths such as this.

This problem was reported to Lotus Quality Engineering, and was addressed in Notes 5.0.8 Client.

Excerpt from the Lotus Notes and Domino Release 5.0.8 MR fix list (available at

http://www.notes.net):

Editor - Spelling
SPR# JGON4LZJEY - Error message "Error during spell initialization" was received by Windows 2000 users when attempting to use spell check on any database. This problem has been fixed in 5.0.8. A workaround is to make sure that the path to the Windows temp directory is not particularly long. For example, a path directly nested four levels could reproduce this problem.


The workaround to this problem is to create a c:\temp or c:\winnt\temp directory and change the system settings in the OS to make that directory the system Temp directory. This may correct the problem in some instances, but in most cases, the user will also have to then reinstall Notes. The user installing Notes must have full access rights to the Temp directory created.

To change the system settings to designate a different Temp directory:

1. Ensure that a Temp directory exists on your client workstation, or create one if needed. (examples: c:\temp or c:\winnt\temp, etc.)
2. Select Start on the Windows 2000 task bar, then select Settings, Control Panel.
3. Double-click the System icon.
4. Switch to the Advanced tab, then select the Environmental Variables button.
5. In the User Variables box, highlight the TEMP variable and select the Edit button. Replace the current contents of the Variable Value box (example: "%USERPROFILE%\Local Settings\Temp" with the exact syntax of your Temp directory you designated in Step 1 above (for example, c:\temp).


6. In the System Variables box, perform this same task: highlight the TEMP variable and select the Edit button. Replace the current contents of the Variable Value box (example: "%SystemRoot\Temp&quot with the exact syntax of your Temp directory you designated in Step 1 above (for example, c:\temp).

The root cause of the problem is the use of the temporary directory by the install program. The install program places numerous files in the Temp directory on the root drive of the machine it is installed from. When the install program cannot find a Temp directory to use, the necessary files are not updated and the error occurs when trying to spell check a document.

If the error still occurs after correcting the location of the Temp subdirectory, exit Notes, delete or rename the Cache.dsk file on that client workstation, and restart Notes. In one known customer case, this process eliminated the spellcheck error.

Supporting Information:

Once the environment variables are changed per the instructions above, most of the spell check issues will cease, with the exception of cases where specific characters are used in words in the user dictionary or document to be spell checked (for example, the tilde (~) character, and the use of multiple underscores). The issue with the "~" character causing a "Cannot add word to user dictionary" error is described in the document, "Words with Acute Accent (`) in the User Dictionary Cause Error "Cannot Add Word to User Dictionary"" (#180927). The issue with the Notes Client crashing due to multiple underscores is described in the document, "Notes R5 Client Crashes Spell Checking Document with Consecutive Underscores" (#179542).

Related Documents:

Notes R5 Client Crashes Spell Checking Document with Consecutive Underscores
Document #: 179542

Words with Acute Accent (`) in the User Dictionary Cause Error "Cannot Add Word to User Dictionary"
Document #: 180927

R5 Node Client Spell Checker Writes Temp Files to Network Drive of Shared Program Location
Document #: 172738

 

[nuedge]

Thanks for all your help.

I've re-installed the Client and also replaced the dictionary file with another - it seems to have sorted the problem but I will bear in mind all your advice if there are any future problems!

Thanks again!