Crank up outgoing volume 1

[TIgerV]

I have an outgoing trunk line that whenever we use it (Often) the distant end has trouble hearing the operator. Is there a change I can make to increase the outgoing signal? I have verified that compared to other trunks and lines, it is VERY quiet to the receiver. We can hear the distant end fine, they can't hear us.

--TIger

 

[donb01]

I'm not an expert on trunking by any means, but I believe there is a parameter either in the trunk group or the individual trunks that deals with attenuation - I believe it is ATNTYP and is usually set to CO for copper stuff - I would have to look at the rest. I am not sure if you can mess with that for an individual trunk or if you make a change to one and they all change, but that might have an impact on your issue.

ATNTYP          : ATTENUATION TYPE (SEE AMO TREF)
CHARACTERISTIC  : OPTIONAL                                   
VALUE TYPE      : IDENTIFIER
CONVERSION TYPE : EVALUATION OF TEXT (MASK INDEX)
POSS. VALUES : CO            CENTRAL OFFICE
               COLOW         CENTRAL OFFICE LOW LEVEL
               COLONG        CENTRAL OFFICE LONG LOOP
               CTSAT         COMBINATION TIE-TO-SATELLITE
               TO            TANDEM OFFICE
               SATL          SATELLITE
               TIE           TIE TRUNK

Just a shot in the dark to check out. IF currently at COLOW try CO first, and then COLONG. If at CO now try COLOW first and then COLONG. I don't think it really means "low level" - I think it means "low loss". COLONG is probably for if you are a long way from the CO.


Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[donb01]

Oh. ATNTYP is in your TACSU or TDCSU record for the trunk. I assume it's analog so it would be TACSU.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[sbcsu]

If it is an analog line then you need to disconnect the PBX and all other equipment from it - test with a plain ordinary telephone to see if the levels are still low.

If the levels on that are OK then test the Operator handset ?

 

[TIgerV]

It increased it enough to hear now. Thank you!
I went from COLOW to CO.


--TIger