Craete a conference call with 2 other parties then back out

[garyb2008]

For IP400 avaya system, is there any way to create a conference with 2 other people and then back out of it yourself?

 

[amriddle01]

Me too

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[tlpeter]

@the taker, i am not going mad.
I am already mad for a couple of years !
That is why i work with these kind of systems




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Ragnorak]

For the record Transfer works too even for 2 external calls.

Just have to have off site transfers or trunk to trunk enabled.

 

[garyb2008]

Hi All

Thanks for this help. to clarify:

Its 2 outbound calls: the reason we dont just transfer is we want to confirm both parties get connected (ie that the customer hasnt hung up). So agent doesnt know in advance if he will be transferring a call, if he happens to get someone interested in a product, then the agent can create a conference between himself, customer and client, but when agent hangs up all lines drop on our Avaya 403 system.

hairlessupportmonkey:
Does your procedure doesnt work with 2 outbound calls? Can it be tied down into a simple procedure for the agent to initiate mid call, sorry if im being slow, but this would be a big help!

Ragnorak:
Yea transfer does work, but cant confirm both parties are connected, that may sound strange, but its the hotkey transfer business lol

TheTaker:
Parties dont remain connected after hangup for conveferences on this system, someone suggested it does work like that on newer versions though

Thanks to everyone else to.

 

[amriddle01]

garyb2008, in that case they are not doing it right, they need to press the conference button to add other parties not simply put them on hold then dial the other party

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[garyb2008]

our suite is version 3.1 with the 403 switch, does that still apply amriddle?

 

[amriddle01]

Yep, as far as I know that's always been the case. I very rarely do this type of conferencing though so I could be wrong

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[hairlessupportmonkey]

you can transfer up to 64 calls into a conference.

use any of the methods, its all the same stuff, just different ways to get a call into a conference.

most of my customers prefer the conference meet me option as a short code "500" as its easy to rememeber and you can set a DDI to it, or get receptionists to transfer either inbound or outbound based calls to it.

the choice is all yours.

I would set all the above up and see which your customer prefers to use.