crackly "No Answer" greeting on TVS100, all extensions

[chrisHI]

My "No Answer" greetings on all 4 ports of the TVS100 have degraded over the last month to current unintelligibility (discouraging callers). The voicemails we do receive are clear good sound. All other greetings are fine, altho once yesterday the No-Answer greeting was fine but the main business greeting was crackly - just the one time. Is there a quick fix or a workaround? We do not use After-Hours greetings or anything else, so I wondered if we could set all extensions to a different greeting. [if at all possible, I want to avoid buying a new hard drive or replacement/used system and all the setup/lost time, etc.] TVS100 is attached to KX-TD816 system. Ideas?

 

[cwc3]

you could default the system and try that if you don't want to upgrade .how many hours on the unit ?have you check the elog?

 

[chrisHI]

thanks, cwc3 (my initials, plus 3 on the end, coincidentally). don't want to lose our vmails or other setup efforts, so not sure what is entailed with defaulting the system. we never got the manual from the tech who initially installed (it may be online somewhere, though. I'll search). the system is close to 10 years old.

 

[chrisHI]

AND, I've tried deleting and re-recording the "No-Answer" greeting, but it still ends up crackly. I thought perhaps there was just a bad spot on the hard drive, and that a new greeting recording would be written to a new spot on the drive (as hopefully the hard drive would recognize the bad spot and 'quarantine' it). That's just PC hard drive logic...not sure if telephone system hard drives have that same logic...

 

[chrisHI]

problem solved! I switched the 2 cards below the hard drive, and all crackle went away. Apparently the lower one failed after 10 years, but the other still worked.

 

[cwc3]

order a replacement 102 card

 

[chrisHI]

yep! thanks..