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Crackling only when Recording

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Bucky101

IS-IT--Management
Feb 9, 2006
419
AU
I have a hunt group that when set to mandatory call record the users hear crackling/bad quality voice. When I disable call recording everything works fine.
Any ideas??
 
I'd really like to hear of any updates to this as I have been dealing with the same issue for one customer for over 6 months now and fear we will lose them soon....

ta
 
liquidshokk. Did you try it? Happy customer?

- Enable GSM Silence Suppression – System>Telephony>Tones & Music>GSM Silence Suppression.
- NoUser Source number CONFERENCE_DSP_TX_GAIN=-3
- Adjust the NLP comfort noise ceiling to be -55dB on the system VCM tab.
- And set VCM > Nonlinear Processor Mode to Silence.
- Reboot after saving these changes

Note: DSP Gain must be -3 as tlpeter said.
 
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