It seems as though my Crystal Reports program and the Crystal Reports Server software are having difficulty.
The first issue is that after I upload a Crystal Report XI report to the Crystal Reports Server, it is only a hit or miss situation whether the scheduled report prints.
When I first noticed the problem, I tried a few things. First I ran the report from my desktop Crystal Report XI application to make sure the report was working okay and that wasn't where the problem was. Report ran okay, I could print it to any printer on the network and/or export it to a .pdf file.
I then reloaded it into the Crystal Report Server and updated all of the database login information. I scheduled the report to print "virtually" - no printed or file output. When you click on the scheduling object, the following information is displayed:
This schedule attempt was successful so I knew it was not a problem with the passwords being entered incorrectly, etc.
The next step I took was to schedule the report to a networked printer which I have successfully printed scheduled reports to before.
This attempt was successful and I had my hard copy of the report.
Where the problem lies is when I try to schedule the report to the printer it is supposed to be printed to, it fails with the following error:
It is the exact same report which was successful in my previous attempts and the only difference is a different printer name. The printers are all networked and the same model. I have tried installing the printer drivers on the server box in case that was the issue but it did not resolve.
Has anyone encountered this issue previously and resolved it? I am still learning the ins and outs of Crystal Reports Server so I may be missing something obvious although I have never had an issue printing to a networked printer.
The report is written in Crystal Reports XI with a SQL Server stored procedure as it's datasource. It has mutliple subreports which either connect to a IBM AS/400 database or another SQL Server database. We're using Crystal Reports Server XI, Release 1.
The first issue is that after I upload a Crystal Report XI report to the Crystal Reports Server, it is only a hit or miss situation whether the scheduled report prints.
When I first noticed the problem, I tried a few things. First I ran the report from my desktop Crystal Report XI application to make sure the report was working okay and that wasn't where the problem was. Report ran okay, I could print it to any printer on the network and/or export it to a .pdf file.
I then reloaded it into the Crystal Report Server and updated all of the database login information. I scheduled the report to print "virtually" - no printed or file output. When you click on the scheduling object, the following information is displayed:
Code:
Status: Pending
Printer: The instance is not printed
External Destination: None
Data Refresh Settings: Use the server defaults
Server Group: Can be scheduled to any server group
This schedule attempt was successful so I knew it was not a problem with the passwords being entered incorrectly, etc.
The next step I took was to schedule the report to a networked printer which I have successfully printed scheduled reports to before.
Code:
Status: Pending
Printer: "//NTSERVER/PRINT3"
External Destination: None
Data Refresh Settings: Use the server defaults
Server Group: Can be scheduled to any server group
This attempt was successful and I had my hard copy of the report.
Where the problem lies is when I try to schedule the report to the printer it is supposed to be printed to, it fails with the following error:
Code:
Error Message: Error in File D:\Program Files\Business Objects\BusinessObjects Enterprise 11\Data\procSched\ntserver18.reportjobserver\~ce14784b73fac5f319.rpt: The request could not be submitted for background processing.
It is the exact same report which was successful in my previous attempts and the only difference is a different printer name. The printers are all networked and the same model. I have tried installing the printer drivers on the server box in case that was the issue but it did not resolve.
Has anyone encountered this issue previously and resolved it? I am still learning the ins and outs of Crystal Reports Server so I may be missing something obvious although I have never had an issue printing to a networked printer.
The report is written in Crystal Reports XI with a SQL Server stored procedure as it's datasource. It has mutliple subreports which either connect to a IBM AS/400 database or another SQL Server database. We're using Crystal Reports Server XI, Release 1.