CPND and DES showing together. How to correct? HELP!

[PBXrookie1]

HELP! Does anyone know what LD number and what steps to take in correcting an issue with a CPND? Internal recipients of the calls from a particular client are seeing the CPND info programmed in LD 95 BUT are also seeing the DES (ex. John Smith; 17th). Is there a way to correct this and only show "John Smith"?

 

[KCFLHRC]

The DES is an informational field only. Not your problem. Out the name completely and add it back new in LD 95

 

[StanleySteamer]

I think you have the DES prompt in LD 95 CPND block set to yes.
Pretty sure that causes the DES to be appended to the name.

 

[PBXrookie1]

Thanks KCFLHRC but tried that to no success. Even outted the TN from the assigned DN and re-copied it. Problem still showing up.

 

[PBXrookie1]

Thanks StanleySteamer - will see if that works and get back to you (fingers crossed)

 

[KCFLHRC]

All these years and had no idea that prompt existed

DES (NO) YES Designator for Multiple Appearance DNs allowed

 

[PBXrookie1]

StanleySteamer - Do you happen to have the steps in Ld95 to change the DES? I went into LD 95, REQ = CHG, TYPE = CPND and from there on I am not certain how to proceed...(can't find steps in documents or online )

 

[StanleySteamer]

Did you print the CPND to see if DES = YES?

LD 95
REQ prt
TYPE cpnd
CUST 0

To change:
REQ chg
TYPE cpnd
CUST 0
<cr> through everything until
DES no
<cr> through everything until back at REQ

 

[PBXrookie1]

Thanks! I'll try it out