cp150 vm to ccr tree?

[haasd0g]

i have a norstar mics 6.1 with cp150 working about 40 extensions. presently i have 4 phantom dn's representing their 4 departments with appear dn's set on the appropriate phones. the owner complained of people not being available to answer the calls and wants the calls to ring at other desks if they are unanswered. i suggested park&page with xfer before page to the depts, but the owner asked me to, after 5 rings, give the caller the option to leave a vm or wait on hold.
i thought there was a way to put a ccr tree in a mailbox, but maybe thats just wishful thinking...
i did not implement call center because it seems all users have to log in to accept calls(?), and the employees on site cannot be relied on to do so.
did i set the thing up totally wrong? they have had me adding the appr dn's on more phones and im running out of buttons! any help suggestions or feedback would be appreciated.

 

[senk1s]

couple of cents ...
CP150 comes with call center ..so no additional cost
and that's the ONLY way an incoming call be queued in a CP

let the overflow be the bosses extension ... so the employees answer

 

[Arr]

Haasd0g,

Use the Call Center, see if you can make the phantom DNs active agents (with CP CC agents don't auto log-off if no answer), that way your phantom DNs will all bloody ring (if you want) and then make the overflow point the owner's phone. Also consider a real agent phone per dept with an external ringer and pickup buttons on all the other phones?

PhM



VVV

 

[haasd0g]

thanks guys, i havent had any formal training on call center, so ive been a little hesitant to implement it. think ill have a go at it though, maybe try to get a copy of the online training disc first.....