CP150 RCC: Cant choose current year for reports

[ramitchell]

I have finally been able to get the RCC installed and connected, updated with current info, skillsets assigned, wallboards running on 3 different pcs - all was good.

I then went to run my first report, "Answered Calls Report" but the year drop downs only go from 2003 to 2008. I opened other reports and the same thing - the only choices for the year drop downs are 2003- 2008.

suggestions?

 

[fireeater]

You can open this file in notepad:
x:\\program files\nortel networks\reporting for call center\website\rcc\report_pages\common\inc_date_select

search for:

Dim Yearstop
i=2003
yearstop=i+5

You can change the 5 to 10 or whatever number of years you want it to run. You have to change it one more time in the middle of the script, where it states:

i=2003
yearstop=i+5

Once you have changed these 2 areas, you will see 2009 in the drop down list when you run the report. Hope this can help you.

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[ramitchell]

Yes - that worked perfectly. Thank you.