Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

CP150 RCC: Cant choose current year for reports

Status
Not open for further replies.

ramitchell

Technical User
Mar 16, 2010
9
US
I have finally been able to get the RCC installed and connected, updated with current info, skillsets assigned, wallboards running on 3 different pcs - all was good.

I then went to run my first report, "Answered Calls Report" but the year drop downs only go from 2003 to 2008. I opened other reports and the same thing - the only choices for the year drop downs are 2003- 2008.

suggestions?
 
You can open this file in notepad:
x:\\program files\nortel networks\reporting for call center\website\rcc\report_pages\common\inc_date_select

search for:

Dim Yearstop
i=2003
yearstop=i+5

You can change the 5 to 10 or whatever number of years you want it to run. You have to change it one more time in the middle of the script, where it states:

i=2003
yearstop=i+5

Once you have changed these 2 areas, you will see 2009 in the drop down list when you run the report. Hope this can help you.

HALLOWED ARE THE ORI

mike
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top