CP100 DISCONNECT TOO LONG

[DUCOMM]

I HAVE A CICS 6.1 WITH CALL PILOT 100. WHEN AUTO ATTENDANT ANSWERS CALL AND CUST. HANGS UP IT TAKES TOO LONG FOR THE CP TO DISCONNECT THE LINE. LINES ARE PROG. LOOP ST,PUBLIC,SUPERVISED.IS THERE SOMETHING I AM MISSING IN THE CP SOFTWARE? THANKS RAY.

 

[Arr]

Ray,
How long is it taking before disconnect?

PhM



VVV

 

[bkrike]

You may need to confirm that the CO is sending a DS signal. It should not take very long. How about when you call into an extension...do you get the same problem (call in, disconnect far end and see how long it takes to release), or only with the VM.

 

[DUCOMM]

IT'S TAKES ANYWHERE FROM 30 SEC TO 1 FULL MIN. TO DISC.NO PROBLEM ON DISC. FROM STATIONS.

 

[ThePhoneGURU]

as bkrike states..call your local provider..there is a tool out their that can check for this off the lines..I believe its called cpc tester..

 

[Arr]

Ray,

From a station check disconnect time from call on hold.... ie call in, place call on hold, hang up device you called in on and time the disconnect of the line appearance. If same disconnect time is experienced as CP, then try making your disconnect timer to 250. If that doesn't work go with the above suggestions. They are good ones.

PhM



VVV

 

[DUCOMM]

THANKS GUYS, I WON'T BE ON SITE UNTIL NEXT WEEK. I'LL LET YOU KNOW.