Cp100 and desktop messaging 1

[jsaad]

I don't know much about the desktop messaging. I have a CP100 and I would like to have an emailed copy of each voicemail message that is left in one particular mailbox. Will the desktop messaging capability send the voicemail as a .wav file attachement? how hard is is to set this up?

 

[telemarv]

That is how desk top messaging works. On CP 100 I believe you need at least 2.0 software. There is client software on the CP CD and you need keycode to enable unified messaging.

Marv
TeleMarv Services

http://www.telemarv.ca

 

[jsaad]

ever set it up? Do I need a mail server at all? we have 2.0 s/w, I want to be sure that I will get a file attached with the voicemail.

the mailbox is a guest mailbox. how would that complicate matters?

 

[jkupski]

If you're wanting to email wav files around, then yes, you will need a mail server. If you simply want to forward messages from one mailbox to another, you do not need a mail server (though you still require Outlook.)

On starting Outlook, the user will get a nortel login prompt. You should be able to login to any mailbox (our receptionist is setup to login to the general delivery mailbox, for example.) There's a special type of pst file that is used to store messages. The messages themselves are just shortcuts and not wav files. In order to generate a wav file suitable for emailing, one has to move it to another folder--simply copying it to another folder will not work (at least in my version.)

 

[jsaad]

the customer uses the mailbox to accept telephone orders ("leave your order at the sound of the tone") but they want to make sure every order is processed. I just thought that if an emailed copy is kept on file in a computer, it would be some sort of comfort. ideally I would like to have this mailbox automatically copy its messages to another mailbox but I don't think it will do that. they're afraid a staff member deletes a voicemail message (and an order) and want a way to check on them.

so to confirm, a sound file is not attached, it is just a shortcut and I need a mail server (exchange only?)

 

[jkupski]

Exchange isn't required. Once you move the message out of the inbox in the Nortel folder, it becomes a standard outlook message with a wav file attached, and you can treat it as you would any other.

 

[rhowlett]

I am using it with Outlook Express. My attachents are VBK files, which play with a Nortel supplied player.

I have never been a fan of Outlook, but I might start using it if it does give me a wav file.