Covering to VM not working after ringing at two stations.....help

[is2teli]

I built a phantom to ring one station and then after 3 rings, rings to the 2nd station. After ringing the 2nd station, it has to cover to voice mail. VM is not picking up which is my hung 7999. Am I missing something?

TN 248 1 15 03 PHANTOM
TYPE 500
CDEN 4D
CUST 0
ERL 00000
WRLS NO
DN 6840 0 MARP
CPND
NAME SALES TEST
XPLN 27
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT 7999
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
XLST
SCI 0
CLS CTD DTN FBD XFD WTA THFD FNA HTA ONS
LPR XRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
CDMR MCDD T87D PKCH MPTD
RCO 0
PLEV 02
AACS NO
MLWU_LANG 0
FTR CFW 5
FTR FDN 36841
FTR DCFW 8 36840
DATE 24 JAN 2012

 

[KCFLHRC]

Put SFA in CLS

 

[is2teli]

hi KCFLHRC -

I put SFA in CLS. I test dialed 6840, it rang to 36840, and then rang to 36841 but 7999 vm never picked up. SOmething else?

 

[KCFLHRC]

It will only forward 2 times.

 

[KCFLHRC]

What exactly are you trying to accomplish? The design of the PBS is it will only forward twice. So if your # is 7300 and you want it to forward to 7301 and then 7301 to 7302 then that's as many times as it will forward.

 

[KCFLHRC]

I meant PBX not PBS, cant type, sorry

 

[KCFLHRC]

Why do you have bot the FDN and DCFW defined the the FTR's? You should only have DCFW if it is truly a phantom.

 

[is2teli]

I need to have ext 36840 ring three times and then 36841 ring three times and then drop into voice mail. I created a phantom extenson of 6840 so the call forwarding would not impact the reps primary line.

 

[KCFLHRC]

Regardless of what you are trying to do remember that in a Nortel PBX the phone will forward a maximum of 2 times and you need to put SFA in the second phones CLS. So if you call 36840 and it forwards to 36841 put SFA in 36841 and then forward it to VM. That's as much as this switch will do.

 

[is2teli]

GOTCHA - with the limitation of 2 fowards since it goes from 6840 to 36840 and then 36841, VM 7999 will never pick up.

What do you recommend on setup? ring phone 1, phone 2 and then vm?

 

[KCFLHRC]

That's exactly what you will have to do. Phone 1 then phone 2 then VM. That is your only option.

 

[is2teli]

now if I do that, that will impact their priviate primary extensions?

 

[KCFLHRC]

I don't know your exact set up. Is 36840 the boss and 36841 the secretary? Is that your set up? If it is then it will have no affect on their individual extensions. The system is smart enough to know what Ext. was originally dialed. So if you call 36840 and it forwards to 36841 and 36841 is forwarded to VM then the caller will end up in 36840 mailbox.