Coverasge Point: y12345

[Ronster]

Does anyone know what the "y" prefix does in the coverage point of a coverage path?
CM3

_______________________________________________________________
I stay away from the telephone if at all possible.
Lee Trevino

 

[Ronster]

No?

_______________________________________________________________
I stay away from the telephone if at all possible.
Lee Trevino

 

[saw164]

can you give us a screen shot of what you are talking about?

Scott
________________________________________
When Life Gives You Questions, Google has Answers - AJ Carpio

 

[wmainc]

I don't know how to add screenshots, but if you look at the points of coverage in a coverage path, you can do things like "v1234" for a VDN, "r123" for remote coverage, "c1" for cover answer groups, etc... There is also an option for a "y extension", but it doesn't say what that is.

 

[saw164]

check out this thread from a while ago.

http://www.tek-tips.com/viewthread.cfm?qid=1612061

Scott
________________________________________
When Life Gives You Questions, Google has Answers - AJ Carpio

 

[AvayaTier3]

change coverage path 1                                          Page   1 of   1
                                 COVERAGE PATH

                   Coverage Path Number: 1
                                                  Hunt after Coverage? n
                       Next Path Number:          Linkage

COVERAGE CRITERIA

    Station/Group Status    Inside Call     Outside Call
             Active?             n              n
               Busy?             y              y
       Don't Answer?             y              y         Number of Rings: 2
                All?             y              y
 DND/SAC/Goto Cover?             y              y
   Holiday Coverage?             n              y

  Point1: y2100     Rng: 4  Point2: h99       Rng: 3  Point3:           Rng:

Hit Help on Pointx: fields

Enter ext(station or annc),'v'ext(VDN),'y'ext(station,annc,VDN),         (MORE)
h1-h2000(hunt),c1-c1000(coverage),r1-r10000(remote), or 'attd'

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[AvayaTier3]

At least one criteria for Holiday Coverage? must be a "y"

If the Pointx: y1234 and Holiday Coverage? is "n" for Inside and Outside, the error
returned is:
Must enable Holiday Coverage Inside and/or Outside Call
--------------------------------------------------------------------------------
SA8876 - Expanded Holiday Table
SA8876 expands the holiday table to accommodate up to 99 holidays in one holiday
table.
SA8876 is based on the standard Holiday Coverage feature provided in a previous
CM release that uses the standard Call Center "Holiday Vectoring" form (with 15
entries per form). With the introduction of the SA8876 Holiday Coverage Table
feature, the new Holiday Coverage Table is provided for administration in the
same way as previously was done with the "Holiday Vectoring" form, but the
number of entries per Holiday Coverage Table is increased to 99.



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[saw164]

LOL BSH, The link i posted was the solution you gave a few years back!! haha

Scott
________________________________________
When Life Gives You Questions, Google has Answers - AJ Carpio