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Avaya_Enjoyer
Systems Engineer
Hi everyone
Im currently having a very bizarre case, one of the VDNs is linked to a vector which in turn is linked to a virtual station.
This virtual station has 3 points configured, the first two are remote lists (r9 and r10), the third is a third VDN which leads to an employee's station.
Now the issue is that calls are being dropped, at first i checked the two remote lists and once i found that they were empty i assumed that the third point was the issue. I tried removing it and nothing changed. Tried to reach the employee and it worked. I made a trace on the virtual station and what i see is that the calls are being forwarded to an external number.
At this point im at my wit's end, i searched the whole system (list usage digit-string) and nothing came up.
How is this possible, am i missing something?
Let me know which details i have to provide, this is my first post, therefore i'm still not very comfortable with posting screenshots.
Best regards
EDIT: This screenshot may prove useful.
EDIT 2: Weak performance on my end.. I didn't fully understand the Avaya docs, for future Users who may have this problem: I found that r9 and r10 didn't point towards the remote tables 9 and 10. They point towards entry nr. 9 and 10 in the first table.
Thread can be locked.
Im currently having a very bizarre case, one of the VDNs is linked to a vector which in turn is linked to a virtual station.
This virtual station has 3 points configured, the first two are remote lists (r9 and r10), the third is a third VDN which leads to an employee's station.
Now the issue is that calls are being dropped, at first i checked the two remote lists and once i found that they were empty i assumed that the third point was the issue. I tried removing it and nothing changed. Tried to reach the employee and it worked. I made a trace on the virtual station and what i see is that the calls are being forwarded to an external number.
At this point im at my wit's end, i searched the whole system (list usage digit-string) and nothing came up.
How is this possible, am i missing something?
Let me know which details i have to provide, this is my first post, therefore i'm still not very comfortable with posting screenshots.
Best regards
EDIT: This screenshot may prove useful.
EDIT 2: Weak performance on my end.. I didn't fully understand the Avaya docs, for future Users who may have this problem: I found that r9 and r10 didn't point towards the remote tables 9 and 10. They point towards entry nr. 9 and 10 in the first table.
Thread can be locked.
