Coverage path?

[chance428]

Lets say I have a call coming into a station and if no one answers that station I want it to roll to another station and if no one answers it there, I want it to go to another station, and so on. I will have 15 to 20 stations I need in that roll over list. I thought about a coverage path but you can only have 6 stations in it, I thought about a hunt group but that is not how a hunt group works, hunt groups won't roll. Any ideas would be helpfull.

 

[AvayaTier3]

http://www.tek-tips.com/viewthread.cfm?qid=1670813

Station Hunting

Use the Station Hunting feature to find an extension that is available to answer
a call when the called extension is busy. The system checks for an idle
extension in the station-hunting chain of the called extension before the system
routes the call to the coverage path of the called extension.

The Station Hunting feature supports the following capabilities:

- Station Hunting Before Coverage
If the system finds an idle extension in the station-hunting chain of the called
extension, the system leaves the call at the idle extension.

- Station Hunting After Coverage

If the system does not find an idle extension in the station-hunting chain of
the called extension, the system routes the call to the coverage path of the
last extension in the station-hunting chain.

Detailed description of Station Hunting

This section provides a detailed description of the Station Hunting feature.
To use Station Hunting, you create a station-hunting chain. This chain governs
the order in which the system routes the calls when the system encounters a busy
station. Each station in the chain links to only one subsequent station in the
station-hunting chain. However, a station can be the receiving link from any
number of station-hunting chains.

When the system starts to check the station-hunting chain, the system updates
the display of the calling party with an h. The system also updates the display
of the called party with an h.

You can administer an unlimited number of extensions in a station-hunting chain.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com