Coverage path assistance going from cover answer group to group voicemail box

[ermago89141]

I am attempting to send a call to voicemail after going to a call answer group and it is not picking up.
The call comes in on the DID and routes to extension 65000 which has a coverage path of 8. The first point is c1 which is a coverage answer group for 4 phones. After 3 rings, I need to send it to the voicemail box 68003. I have done a trace on station 65000 when calling in...and I see it ring on all 4 phones in c1, then I see it go to point 2, and in the trace it says no answer and keeps ringing all 4 phones.


Now I have changed the 2nd point to an actual physical extension 53291....that has a coverage path in it for voicemail, When I call the DID that will go to extension 65000, it routed to the call answer group for 3 rings, then went to the extension 53291 and rang and rang and rang, it never went to voicemail. So I'm figuring whatever the issue is with going to voicemail from the second point of 53291, would be the same reason it's not going to the voicemail box of 68003.

Any insight as to what I'm doing wrong. I realize that i can set up a vdn for the second point, and then another vector to send it to messaging for that extension. The problem is I'm going to have to do this for several groups and I really don't want to have to waste a bunch of vdns and vectors to just send calls to voicemail. It would seem that if you make the second point an extension, it should work, or can you not have a coverage path send it to another extension and then have it go to another coverage path, is that possibly why it's not working and is the only way to really get it to work to set up the vdn and vector to send it to messaging?

 

[Sean655]

I think you'll have to use the vdn/vector method if you want calls to extension X to go to the mailbox for extension Y. Depending on your voicemail system, perhaps you can have the vmail system see ext X and put it as a part of mailbox Y. AAM 6 does something similar using the 'Additional Extensions' fields.

 

[ermago89141]

We have Communication Manager Messaging....we don't even have Aura Messaging. If we have to go the VDN/vector route we will...just seems there is a more efficient way to do it, I mean if the coverage is going to let you send it to another extension to ring...you would think that coverage path would work....but it's not.

 

[Sean655]

The cover path allows the call to go do different destinations but not route to someone else's mailbox, only to its own.

If you look at the subscriber page, do you have any fields for Additional Extensions? We use those fields primarily for fax extensions so that users have fax DIDs route to their mailbox. I'm thinking that the same idea would work for you if the capability is there so that the final point of the cover path would be voicemail and then voicemail would know what to do with that call.

You could also create a mailbox for extension 65000 and put a button on phones to indicate when there's a new message. You may also be able to set up email notification when a new message is left in this box also.