sivaprakash
IS-IT--Management
Hello there!
I am using the Avaya CM 5.0(recently upgraded) and trying to setup the coverage for station. Coverage works for internal calls, it doesnt work for external calls..When i take the history for external calls, its saya coverage 0 and point 0 where as internal call ts says cverage number and it does the routing. Any Clue what went wrong here?
Internal calls
13:12:30 Calling Number & Name NO-CPNumber Engineers tes
13:12:30 dial 465587
13:12:30 ring station 465587 cid 0x567
13:12:45 no answer station 465587 cid 0x567
13:12:45 coverage-path 748 point 1 cid 0x567
-----------------
External calls
14:48:07 Calling party trunk-group 460 member 114 cid 0xa1a
14:48:07 Calling Number & Name NO-CPNumber NO-CPName
14:48:07 dial 465587
14:48:07 ring station 465587 cid 0xa1a
x
x
x
14:48:22 coverage-path 0 point 0 cid 0xa1a
VOIP data from: 164.12.120.22:49250
14:48:28 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:8 WC:0 Avg:0
14:48:28 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
Thanks,
Siva
I am using the Avaya CM 5.0(recently upgraded) and trying to setup the coverage for station. Coverage works for internal calls, it doesnt work for external calls..When i take the history for external calls, its saya coverage 0 and point 0 where as internal call ts says cverage number and it does the routing. Any Clue what went wrong here?
Internal calls
13:12:30 Calling Number & Name NO-CPNumber Engineers tes
13:12:30 dial 465587
13:12:30 ring station 465587 cid 0x567
13:12:45 no answer station 465587 cid 0x567
13:12:45 coverage-path 748 point 1 cid 0x567
-----------------
External calls
14:48:07 Calling party trunk-group 460 member 114 cid 0xa1a
14:48:07 Calling Number & Name NO-CPNumber NO-CPName
14:48:07 dial 465587
14:48:07 ring station 465587 cid 0xa1a
x
x
x
14:48:22 coverage-path 0 point 0 cid 0xa1a
VOIP data from: 164.12.120.22:49250
14:48:28 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:8 WC:0 Avg:0
14:48:28 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
Thanks,
Siva