Coverage Help!

[spunkysus]

When I go through the auto attendant and for Tom you have to hit *T ext. 6766 and the # sign to get to his v/m and it just sits there and doesn’t go into his v/m.

System info:

Merlin key system > to Audix VM

 

[Westi]

you need to tell the Merlin to send calls to the voicemail.
That is done via coverage group 1 or 30 depending who installed it. Best is to do a printout of a working extension and look at that one then go into the system and add the 6766 to that coverage group. (I hope I make sense here)

Joe W.

FHandw., ACSS

 

[spunkysus]

Thank you so much Westi,I will give it a try.

 

[spunkysus]

Unfortunately , that didn’t work. When they do his *T6766# it clicks over but then nothing no ringing.I am basically walking the recptionist through this process,I am in texas and the site is in San Diego.

 

[Westi]

That means that the Audix has no clue about the mailbox, I am sorry but Audix is not my thing. Do you have remote access? It is a long walk from Texas to SD

Joe W.

FHandw., ACSS

 

[cvrbob]

First , what happens when the recp, dials 6766 from her SA button <