Coverage, have hit 8 button limit

[marcosfrank]

I have a site that would like 10 phones to have coverage buttons for the operator's extension. The system Magix r4 will allow me to only program 7 or 8. The sites has a mix of POTS and DID so I am not sure how well group cover would work.

Any ideas?

 

[1043]

How about taking away the cover for a couple extensions and putting a bell or external ringer hooked up to an analog port in a central location to those extensions and covering the operator to the bell. Then when someone hears the bell they can do a pickup of the operator.

 

[marcosfrank]

That is an idea, but they are not really a 'bell' kind of group. I was thinking of putting coverage in strategic locations and putting a pickup button on all of the phones though.

 

[kmefford]

I had a site that was similar. DID for main number but wanted all phones to be able to pick up.

I assigned the incoming DID to an adjunct.
Created cover buttons on 6-7 phones.
Created shared system access buttons for additional phones.

There is a similar limit for SSA buttons but it fit my needs of 12-13 phones ringing.

 

[2BAvoice]

Don't forget "group coverage" you can put the console, assuming it is a DLC into a cover group as the only member, and assign cover group buttons to other extensions, this is 8 buttons per group. All this assuming no voice mail to complicate things. Also you could assign the lines to a phantom extension, and have cover buttons for that extension if you do not assign principal user to the console.

 

[merlinman]

Well, Since this is an R4 MAGIX, you have the option of an ALL RING CALLING GROUP.

I did one today where the client wanted all extensions in this one area to be rang when someone did a ZERO OUT from any of their Mail Boxes.