Coverage Group options and setup 2

[rugbeegrl]

Help! We have a client that has requested the following options to be set up on their Magix system. I have researched and cannot find a solution that covers all of the areas they have asked for...

They want the phone system to be set up as follows:

They want a button that the operator can press to change calls during the day from the operator to all of the staff phones.(coverage group?)Otherwise, it is only to ring at the operator's desk. They also want two members of the group to be able to opt out of receiving calls.(sign in,sign out?) At the end of this, if no one answers it is to go to voicemail... I have tried to work up a config for this and cannot come up with one that covers all of these options...
Thanks for your time and help with this...

 

[GoKings]

This can be done.

1) Setup your console as a QCC
2) In QCC options, there is a setting for QCC attendant busy that can either be set to overflow to another QCC or to a calling group. Overflow it a calling group.
3) Setup that calling group as auto login.
4) For the two users that wish to login and logout, give them the ES2 button.
5) Have that calling group overflow to voice mail calling group.

If the customer is willing to upgrade to Magix R3 they can take advantage of the all ring option in calling groups. Otherwise, they will have to compromise with either linear, circular or most idle hunting.

The QCC activates this by pressing the position busy button.

 

[rugbeegrl]

Thanks GoKings! You have given us a good solution!!! I appreciate how quickly you helped out! You know your stuff!