Coverage Apperance

[jpollack]

I have two extensions setup to cover eachother. Extension 2712 (3810 Wireless) and 2230 (4412D+). In both I have set the idle time set 1. I have programed each phone's buttons with coverage apperance and action data. The action data is set to the other user/ext. The problem is if I dial 2230 then 2712 will not ring, but if I dial 2712, 2230 will ring. What is going on here, everything seems to be setup right.

Thanks,
John

 

[jconrad0305]

is there a coverage time setup under the user programming?

 

[jpollack]

No there is not.

 

[jpollack]

I just tried the same config with two 4412s and it works properly. I guess the 3810 maybe the problem, but accoring to Avaya the 3810 supports coverage apperance.

 

[jconrad0305]

if there is no coverage time for the cordless then the coverage button will not work on 4412 i think. try putting in line 5 seconds or something and test that

 

[jpollack]

I put in a ticket with Avaya and they are testing my config. Avaya thinks that the config is setup right.

jconrad0305, should add 5 seconds to the 3810 or 4412?

Thanks,
John

 

[jpollack]

Finally got it working after Avaya figured out that the 4 programable buttons on the 3810 do not matchup to the 1234 etc button programing entries in IP Office Manager version 5.2(54). On the 3810 buttons 1&2 matchup with 8&9 in manager and 3&4 matchup with 1&2 in manager. Go figure, but the problem is solved.

 

[sizbut]

What!!! Did neither you or whoever you talked to at Avaya read a manual. There is an "IP Office Button Programming" manual and it includes details of how buttons on the phones map to buttons in Manager.

 

[jpollack]

We use 4412s and all the buttons map 1 to 1, 2 to 2, etc. This is the only 3810 in the orginization, so I never thought for a moment that the 3810 would need special consideration.