coverage answer-group ring mobile aswell

[robertw1984]

hi all,

i have made some cov answer-groups (you can see in the link i provide)

now how do i get it to ring a mobile number aswell

also am i using up licenses by creating the stations as i have made then x port, should i change the port to virtual, so i dont use up licenses?

https://s24.postimg.org/mx7f6gt7p/group_numbers.png

many thanks,

rob

 

[joe2938]

enable ec 500 on 1 of the coverage answer group phones

 

[robertw1984]

ok so on one of the stations thats on the answer-group how do i do that please?

 

[janni78]

You'll need EC500 licenses to use it.

You can add EC500 to a station with "change off station xxxx"

"Trying is the first step to failure..." - Homer

 

[robertw1984]

thank you

btw how do you check how many licenses i have to use this functionality?

 

[joe2938]

display system-parameters customer-options should be on page 1 that tells you how many licenses you have for these

 

[montyzummer]

If you dont have EC500 licenses you will most probably have OPS licenses , these essentially do the same as ec500 just without some of the control functionlity like button control from handsets

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[robertw1984]

thanks for this monty

how do i use the OPS/configure it?

https://s24.postimg.org/t68es0blx/stats.png

 

[montyzummer]

its the same method as EC500 "change off-pbx-telephone station-mapping xxxxx" where xxxxx = station ID , then in the application section in that form instead of selecting EC500 select OPS.

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[robertw1984]

what about the station do i need to make one of the buttons OPS instead of EC500?

 

[montyzummer]

So no .. thats the restriction there is no button control once its programmed its active , so not as flexible as EC500 but functionally the same for redirection of calls

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.