Coverage Answer Group Question 1

[spanton]

New to Avaya CM world.

Avaya SM, SMGR 6.3, CM, End to End SIP

If a calls get covered to a coverage answer group and is answered by someone in the group. The call still gets nailed up on the original called party primary line and the primary line of the person that answer the call via the coverage answer group.

Why is this?

The problem we are running into is the original called party see that there primary line is active and goes off hook and press their primary line and change the calls to “conference2”. Are there any way to prevent this?

 

[joe2938]

do they have line apperances

 

[spanton]

the extensions within the coverage answer group does not have line appearance of the number that was originally called.

 

[joe2938]

so are they calling a did number and point 1 in the coverage path goes to a coverage answer group? try to give us more details here

 

[janni78]

Disable "Maintain SBA At Principal" under "change system-parameters coverage-forwarding"

"Trying is the first step to failure..." - Homer

 

[spanton]

Janni78, that worked!!! Thank you very much.

 

[AvayaTier3]

FYI

Note that the option is system wide.

Just because one person does not like the way it works, you may be affecting hundreds
of users when making a change like that.

display [b][COLOR=#CC0000]system-parameters[/color][/b] coverage-forwarding                   Page   1 of   2
                SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING

CALL COVERAGE/FORWARDING PARAMETERS

          Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 3
        Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 5
                          Coverage - Caller Response Interval (seconds): 0
     Threshold for Blocking Off-Net Redirection of Incoming Trunk Calls: n
                          Location for Covered and Forwarded Calls: called
                        PGN/TN/COR for Covered and Forwarded Calls: caller
                     COR/FRL check for Covered and Forwarded Calls? n
COVERAGE
                                        [b][COLOR=#CC0000]Keep Held SBA at Coverage Point? y[/color][/b]
       External Coverage Treatment for Transferred Incoming Trunk Calls? n
        Immediate Redirection on Receipt of PROGRESS Inband Information? n
                                              [b][COLOR=#CC0000]Maintain SBA At Principal? y[/color][/b]
             QSIG VALU Coverage Overrides QSIG Diversion with Rerouting? n
                                           Station Hunt Before Coverage? n
FORWARDING
                                                  Call Forward Override? n
                                              Coverage After Forwarding? y
display system-parameters coverage-forwarding                   Page   2 of   2
                SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING

COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON)

                       Coverage Of Calls Redirected Off-Net Enabled? y
 [b][COLOR=#CC0000]Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point? y
[/color][/b]                                  Ignore Network Answer Supervision? n
                 Disable call classifier for CCRON over ISDN trunks? n
                  Disable call classifier for CCRON over SIP trunks? n

CHAINED CALL FORWARDING
Maximum Number Of Call Forwarding Hops: 3
Station Coverage Path For Coverage After Forwarding: principal or last-fwd

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[spanton]

AvayaTier3, noted and totally understand. This is the first office I have used the coverage answer group in to reduce the amount of expansion module on the phone. In the process of migrating my user base from Nortel CS1K to a centralized Avaya SIP solution.