Hi We have a VDD that routes to hunt group and that hunt group has no members but it has cov path that goes to coverage answer group..
the issue is when internal callers call that vdn, and the call is answered by Coverage answer group member.at the caller end, it displays the wrong name of the person who answered the call. It seems like it picks up any name from the CAG and display it to the internal caller!
any idea?
the issue is when internal callers call that vdn, and the call is answered by Coverage answer group member.at the caller end, it displays the wrong name of the person who answered the call. It seems like it picks up any name from the CAG and display it to the internal caller!
any idea?