Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Coverage Answer group Issue

Status
Not open for further replies.
icet500

icet500

Vendor
Aug 25, 2015
335
US
Hi We have a VDD that routes to hunt group and that hunt group has no members but it has cov path that goes to coverage answer group..
the issue is when internal callers call that vdn, and the call is answered by Coverage answer group member.at the caller end, it displays the wrong name of the person who answered the call. It seems like it picks up any name from the CAG and display it to the internal caller!

any idea?
 
Status
Not open for further replies.

Similar threads

Saltylad
  • Locked
  • Question
Reporting on a Coverage Answer Group
Replies
1
Views
152
DTechNation
DTechNation
JPidliskey
  • Locked
  • Question
coverage answer 1
Replies
2
Views
190
JPidliskey
JPidliskey
DTechNation
  • Locked
  • Question
Display call is coming from a Coverage Answer Group on J179s
Replies
0
Views
133
DTechNation
DTechNation
km9v
  • Question
Hunt group question
Replies
3
Views
622
Tanzeem97
Tanzeem97
MGS_33
  • Locked
  • Question
Auto answer not beeping on headset - one-x agent
Replies
0
Views
252
MGS_33
MGS_33

Part and Inventory Search

Sponsor

Back
Top