Coverage Answer Group - Busy Signal

[Bondojordo]

Howdy,
Running CM 5.2

Trying to get a vector step to route to TWO stations simultaneously.

I created a ghost station (type: 2420, Port: X) and added it into my Vector. After the caller presses 1, it should flow.
Gave it a Coverage Path with a Termination Point to a Coverage Answer Group,
and within the COA I added the two extensions I want the calls to go to.

When I test the Ghost Station, it covers, then rings busy.
NOTE: the extensions in the COA are also "Ghost Stations". Not sure if that's an issue.

When I replace the "Ghost Stations" in the COA with actual physical stations, it works.

Any help would be greatly appreciated.

Thanks!

 

[Saiyan656]

For me creating a virtual extension works. Have you tried virtual station instead of port x?

 

[Bondojordo]

Just tried changing those "Ghost Extensions" to a VIRTUAL extension.
Same thing. Just rings busy

 

[joe2938]

please post the vector and coverage path

 

[Bondojordo]

CALL VECTOR

Number: 101 Name:
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing ringback
02
03 collect 1 digits after announcement 5581 for none
04 route-to number xxxxxx1032 with cov n if digit = 1
05 goto vector 6 @step 1 if digits = 2
06 goto vector 106 @step 1 if digits = 3
07 goto vector 206 @step 1 if digits = 4
08 goto step 3 if digits = #
09 stop

------------------------------------------------------------------------------------
COVERAGE PATH

Coverage Path Number: 14
Cvg Enabled for VDN Route-To Party? n Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 1
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n

COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? y
Point1: c14 Rng: 1 Point2:
Point3: Point4:
Point5: Point6:
---------------------------------------------------------------------------------------
COVERAGE ANSWER GROUP

Group Number: 14
Group Name:

GROUP MEMBER ASSIGNMENTS

Extension Name
1: 1213
2: 1214
3:
4:
5:
6:
7:
8:

 

[joe2938]

What does vector 6 step 1 say

 

[Bondojordo]

its just another call flow tree.

01 wait-time 2 secs hearing silence
02 collect 1 digits after announcement 5578 for none
03 goto vector 60 @step 1 if digits = 1
etc
etc
etc
etc

 

[joe2938]

why are you sending it to another vector? step 6 should say route to number xxxx

 

[Bondojordo]

I am.
Step 4 is the line for routing to my COA

 

[joe2938]

so step 4 goes to an extension with an xport that has a coverage path that goes to a coverage answer group is that correct?

 

[Bondojordo]

correct.
And the two stations in the COA are XPORTS. I've tried using VIRUALS, but I would still get a busy signal.

 

[joe2938]

something I am not understanding here, in the coverage answer group, the 2 phones are xported? if so how are they going to answer the calls?

 

[Bondojordo]

those two XPORTS are set as abrgd-appearances on physical extensions

 

[joe2938]

Cvg Enabled for VDN Route-To Party? n change this to yes on the coverage path also push up the ring count to more than 1 ring, another thing you can try is change the xports from an analog station to a digital xport and do a brdg-apperance instead of an abrdg-apperance, worth a try

 

[Bondojordo]

Tried all of that and still nothing...
I even went ahead and just made the two XPORTS (1213 & 1214) into actual 9608 stations.
Still getting a busy signal.
There's something going on with these two extensions specifically.
Do you think it would matter that these two are in a bunch of other vectors and are bridged appearances on multiple stations?

Here is my list trace as well:

LIST TRACE

time data

08:32:31 G711MU ssff ps:20
rgn:1 [x.x.x.x]:3250
rgn:1 [x.x.x.x]:2316
08:32:32 dial 1032
08:32:32 redirect station 1032 cid 0x2fd1
08:32:36 coverage-path 14 point 1 cid 0x2fd1
08:32:40 idle station 5555 cid 0x2fd1

 

[joe2938]

no it shouldn,t maybe avavatier3 can help as he is pretty sharp and might know what is going on here

 

[Bondojordo]

I appreciated your efforts.
How can I get a hold of @avavatier3?

 

[joe2938]

he reads these forums so hopefully he will respond